Parvin Yari

I am looking to secure a position in a dynamic and fast-paced organization that utilizes my experience as Travel Advisor, and skills in leadership and presentation, and provides opportunities for growth and development.

Sales & Marketing Associate (Sales)

2 years of experience

Responsibilities

• Conducted market research and analyzed market trends to identify potential business opportunities.
• Collaborated with the sales team to develop and implement effective sales strategies.
• Maintained and updated customer database to ensure accurate and timely communication.

Achievements

• Successfully increased sales revenue by 25% in 12 months through the implementation of targeted marketing campaigns.
• Developed and maintained positive relationships with key clients, resulting in repeat business and new referrals.

Travel Agent

5+ years of experience

Responsibilities

• Responded to customer inquiries and provided information on travel options, packages, and pricing
• Booked flights, hotels, and rental cars for clients based on their preferences and budget
• Processed payments, issued travel documents, and provided follow-up support as needed
• Maintained knowledge of travel industry trends and updates in order to provide current and accurate information to clients.

Achievements

• Successfully increased sales revenue by 20% through upselling and offering additional travel services to clients

Customer Service Representative

1 year of experience

Responsibilities

• Provided prompt, courteous, and accurate responses to customer inquiries via phone or email
• Resolved customer complaints and issues with professionalism and patience
• Maintained accurate records of interactions with customers and provided feedback to management to improve processes

Achievements

• Successfully reduced average call handling time by 20% through the implementation of efficient communication techniques
• Consistently received excellent customer feedback, with a customer satisfaction rating of 95% or higher each month
• Received positive feedback from clients on 90% of customer surveys for excellent customer service and attention to detail

Master's Degree in Tourism Planning/ 2016

Bachelor Degree in Statistics/2008