Operations & Customer Support Manager
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Results-driven professional with expertise in BPO management, operations leadership, and customer service optimization. Skilled in incident management, CRM management, and KPI tracking. Proven ability to lead teams, drive process improvements, and enhance customer satisfaction. Experienced in managing BPO migrations, team launches, and navigating high-pressure situations to deliver operational excellence.
Results-driven professional with expertise in BPO management, operations leadership, and customer service optimization. Skilled in incident management, CRM management, and KPI tracking. Proven ability to lead teams, drive process improvements, and enhance customer satisfaction. Experienced in managing BPO migrations, team launches, and navigating high-pressure situations to deliver operational excellence.
Degree in Law and Journalism
