Paulina Lenik

Operations and Content Manager with a strong background in hospitality, real estate, and business management. Experienced in leading teams, managing multi-location operations, and building brand identity through content and visual communication. Combines strategic thinking with creativity, strong writing skills, and a deep understanding of customer experience.

Owner / Property & Content Manager - House Proud

(2022-01 - 2026-01)

• Founded and managed a short-term rental and property management business
• Oversaw daily operations, guest experience, and property performance
• Created marketing content (visual + written) for listings and social media
• Built brand presence and communication strategy
• Wrote and published a lifestyle magazine for the Polish community in Spain
• Managed client relationships, negotiations, and service delivery

Regional Sales & Operations Manager - T-Mobile Polska

(2018-01 - 2022-01)

• Managed and supervised 9 retail locations across the region
• Led recruitment, onboarding, and training of sales teams
• Built and optimized team performance and internal processes
• Conducted audits and implemented improvements
• Developed training programs for employees (sales & communication)

Sales Trainer / Communication Specialist - T-Mobile Polska

(2017-01 - 2018-01)

• Designed and delivered training programs for new employees
• Created educational content and internal materials
• Trained teams in communication, negotiation, and customer relations

Interior Designer / Freelance - Projekt PL

(2017-01 - 2018-01)

• Designed interiors and created visual concepts for clients
• Prepared technical drawings and visualizations
• Managed client communication and project execution

Hotel Manager - Hotel Perła

(2012-01 - 2017-01)

• Managed daily hotel operations and front desk services
• Organized staff schedules and coordinated team workflow
• Conducted recruitment and staff training
• Planned and executed events and internal training sessions
• Ensured high standards of customer experience

Interior Design - Academy of Fine Arts in Kraków

Secondary School - Administration & Economics