Quaisa Webb

Dedicated and compassionate Healthcare Customer Service Representative with over 8 years of experience assisting patients and members with healthcare-related inquiries, resolving issues, and providing exceptional support. Skilled in navigating complex systems, handling sensitive information with confidentiality, and delivering clear, empathetic communication. Proven ability to thrive in fast-paced environments while maintaining accuracy and professionalism.

Healthcare Customer Service Representative at Teleperformance (2023-02 – Present)

Healthcare customer service support with focus on benefits, claims, and billing management

• Provide support to members regarding benefits, claims, billing, and coverage
• Resolve complex issues efficiently while maintaining a positive customer experience
• Navigate multiple systems simultaneously to update records and process requests
• Maintain compliance with HIPAA and organizational policies

Healthcare Customer Service Representative at Healthcare Services Provider (2020-06 – 2023-02)

Patient and provider support for eligibility, authorizations, and claims inquiries

• Assisted patients and providers with eligibility, authorizations, and claim inquiries
• Delivered empathetic and professional service to de-escalate concerns and resolve problems
• Documented interactions accurately in customer management systems
• Supported team performance goals by consistently meeting quality and productivity metrics

Customer Service Representative at Local Service Provider (2016-05 – 2020-06)

High-volume inbound and outbound customer support with billing and service inquiry handling

• Handled high-volume inbound and outbound calls, assisting customers with billing and service inquiries
• Provided technical and product support, ensuring customer satisfaction
• Trained new hires on company policies, procedures, and customer engagement techniques

High School Diploma – Grenada High School (2016)