Customer Service Representative at Light & Wonder (2024-09 – Present)
- Manage full Order-to-Cash (OTC) cycle, from order entry to invoicing, payment tracking, and issue resolution
- Serve as primary contact for international B2B customers, ensuring high-quality customer support across multiple channels
- Coordinate closely with Sales, Finance, and Logistics teams to ensure accurate billing and on-time delivery
- Resolve billing discrepancies, payment issues, and customer account queries efficiently
- Consistently exceed KPIs related to customer satisfaction, response time, and resolution rates
- Awarded "Best Customer Service Representative 2025" for outstanding performance and service excellence
Export Sales Representative at Fluidra (2015-01 – 2024-08)
- Managed end-to-end OTC operations from quotation through final delivery for international accounts
- Prepared commercial proposals aligned with company sales objectives and customer requirements
- Coordinated international shipments via air, sea, and land transport, ensuring timely and secure deliveries
- Managed export documentation including invoices, contracts, customs, and shipping documentation
- Collaborated cross-functionally with Sales, Marketing, Purchasing, Production, and Logistics departments
- Monitored accounts receivable status and supported payment follow-up activities
- Provided customer support regarding product information, order status, delivery timelines, and issue resolution
- Conducted market and competitor analysis to identify new business opportunities
Purchaser at Borges (2013-01 – 2014-12)
- Managed supplier sourcing, evaluation, and procurement activities across international markets
- Negotiated pricing, payment terms, and delivery conditions with suppliers
- Controlled inventory levels to ensure product availability while minimizing excess stock
- Coordinated transportation, storage, and distribution operations to optimize supply chain efficiency
- Maintained operational documentation and ensured compliance with internal procedures and regulations
- Collaborated with headquarters in Spain to support purchasing and operational processes
Purchaser at Adidas (2009-01 – 2011-12)
- Managed purchase orders with global suppliers, ensuring compliance with quality and delivery requirements
- Monitored international shipments and coordinated deliveries to central distribution centers
- Evaluated supplier performance using KPIs related to quality, delivery, and operational efficiency
- Maintained inventory accuracy and supported stock control processes
- Collaborated with internal departments to resolve operational and supply chain issues
Export Sales & Customer Service Representative at Special Chemicals (2006-01 – 2007-12)
- Supported customer service activities including email communication, calls, and product presentations
- Assisted Key Account Managers with commercial proposals and sales support activities
- Managed order processing and delivery coordination
- Conducted post-sales follow-up to ensure customer satisfaction and identify additional business opportunities
Export Sales Representative at Roche Diagnostics (2005-01 – 2006-12)
- Managed order tracking and customer communication for international clients
- Prepared export and customs documentation
- Followed up on overdue payments and investigated invoice discrepancies
- Ensured timely updates regarding order status and delivery schedules
Export Sales Representative at BIC Graphic (2002-01 – 2005-12)
- Coordinated international order processing and export logistics operations
- Negotiated transportation solutions and shipping rates with carriers and freight agents
- Prepared customs and export documentation for international shipments
- Resolved logistics and delivery incidents to maintain customer satisfaction
