Ritik Tiwari

Detail-oriented airline catering operations and systems professional with approximately 3 years of experience as FTC staff at Oberoi Flight Services. Hands-on exposure to Air India and IndiGo billing, SAP inventory workflows, flight catering documentation, employee attendance administration and operational MIS. Skilled in Advanced Excel, MS Word, Sabre, Amadeus and Darwinbox; able to coordinate across billing, operations and administrative teams.

FTC Staff – Catering Operations, Systems & Administration at OBEROI FLIGHT SERVICES

Approximately 3 years

• Prepared and maintained Air India and IndiGo catering billing files, supporting statements and records for review and reconciliation.
• Performed SAP transactions including Stock Transport Orders (STO), indent creation, Goods Issue (GI) and Goods Receipt Note (GRN) processing.
• Worked on Air India Sabre, IndiGo Sabre and Amadeus for airline-related operational entries and documentation.
• Compiled daily meal summaries, flight meal pickup details and catering documentation, including charter-flight meal requirements.
• Maintained employee attendance data, overtime working and roster-related records using Darwinbox and Excel.
• Prepared FRM working data, operational trackers, daily reports and miscellaneous administrative documentation.
• Used Advanced Excel for data consolidation, reporting, reconciliation, spreadsheet formatting and operational monitoring.
• Coordinated with airline catering, dispatch, billing and administration teams to keep records accurate and updated.

Bachelor of Commerce (B.Com) | Final Year – Pursuing – Indira Gandhi National Open University (IGNOU)

Class XII (12th) | Completed

Class X (10th) | Completed