Roberta Dell'Accio

Customer service professional with 15 years of experience in the hospitality and customer-facing services sectors, managing a high volume of inquiries, reservations, and complaint resolutions via phone, email, WhatsApp, and in person. I always maintain a close and empathetic relationship with customers, striving to build and maintain trust. I am fluent in Italian and Spanish, have an intermediate level of English, and possess solid experience in providing customer service in fast-paced, multichannel environments.

Hospitality & Customer Service Professional (2019-01 – Present)

• Managed 40+ daily customer enquiries maintaining service quality during peak periods.
• Resolved customer complaints and service issues by identifying root causes, applying practical solutions, and protecting customer satisfaction.
• Prioritized competing customer needs during high-volume shifts while maintaining response speed, accuracy, and service standards.
• Collaborated with colleagues and supported new team members to improve handovers, service consistency, and daily team coordination.

Hospitality & Customer Service Professional (2015-01 – 2019-12)

• Developed strong customer service experience across bar, restaurant, and hotel environments.
• Assisted customers with enquiries, requests, and complaints, providing always friendly and professional service.
• I quickly adapted to different work environments, customer needs, and ever-changing priorities, thereby consistently delivering excellent service and also having a positive impact on sales

Upper Secondary Diploma in Hospitality and Customer Service – IIS Tonino Guerra (2015-06)