Roberto Portagnuolo

Results-driven B2B Account Executive with 8+ years of experience in client relationship management and commercial strategy. Proven ability to manage key accounts, analyze financial performance, and drive revenue growth across diverse sectors including payments, hospitality, and retail. Skilled in consultative selling, negotiation, and cross-functional collaboration to deliver exceptional customer experiences and exceed business objectives.

Eager to leverage expertise to accelerate Fever's B2B expansion in the live experiences market.

Payments Investigation & Customer Relationship Specialist at American Express (2025-01 – Present)

• Spearhead a portfolio of corporate and high-value cardholders across Germany and Austria.
• Cultivate trusted relationships with customers, offering guidance on payment solutions, card usage, and compliance requirements.
• Scrutinize customer payment behavior and transaction trends to identify potential risks and business opportunities.
• Collaborate with Compliance, Operations, and Customer Service teams to deliver prompt resolutions while upholding high customer satisfaction.
• Present complex payment findings to internal stakeholders to inform commercial and risk-related decision-making.
• Enhance customer retention by proactively addressing issues before they impact the customer experience.
• Support continuous improvement initiatives by pinpointing recurring customer pain points and recommending process enhancements.

Accounts Receivable Specialist at Ria Money Transfer (2024-01 – 2025-01)

• Managed business partner relationships across Germany, Austria, and Switzerland.
• Negotiated effective payment recovery strategies.
• Analyzed partner financial performance to assess creditworthiness and payment capacity.
• Reduced outstanding balances through targeted collection efforts.
• Coordinated with Sales, Finance, and Collections departments to streamline the accounts receivable process.
• Improved partner satisfaction via proactive communication and issue resolution.

Multilingual Customer Support at Planet Payment (2023-01 – 2024-01)

• Oversaw B2B accounts within the Hospitality and Retail sectors throughout Europe.
• Served as the primary point of contact for strategic merchants during their entire customer lifecycle.
• Interpreted transaction data and customer needs to recommend optimal payment solutions.
• Partnered with technical, billing, and operations teams to ensure a seamless customer experience.
• Resolved complex commercial issues while strictly adhering to Service Level Agreements (SLAs).
• Contributed to revenue generation through successful customer retention and solution adoption.

General Manager at La Sanducherie (2019-02 – 2022-01)

• Managed all purchasing, payment processing, accounting, and administrative functions.
• Supervised daily operations of both the dining room and kitchen staff.
• Directed social media engagement, public relations efforts, and consumer services.
• Oversaw direct retail operations, food and beverage management, and strategic commercial decision-making.

General Manager at Trapiche films (2011-02 – 2019-01)

• Directed executive production, including client acquisition and the creation of quotes for audiovisual projects such as commercials, TV shows, and film productions.
• Managed all aspects of finance and fundraising initiatives.

Master in International Business – UNIVERSIDAD METROPOLITANA (2010-01 – 2014-03)

Master in Management – IESA SCHOOL OF MANAGEMENT (2016-07 – 2017-07)

Bachelor in Communication – UNIVERSIDAD MONTEÁVILA (2000-10 – 2005-07)