Rochelle Hamilton

An enthusiastic, organised and reliable individual with over 5 years experience in providing customer service to clients over the phone and face to face. Currently seeking a part-time/full-time position that will allow me to continue work in a client-facing role.

English Teaching Assistant - CAXTON COLLEGE - Valencia, Spain

(2024-07)

• Carried out English speaking activities with children aged 2- 3 years old.
• Supported colleagues with the preparation of class activities/materials.
• Assisted children with increasing their level of independence i.e. changing clothes, carrying out tasks independently.

Outreach Adviser - MIGRANT HELP - Birmingham, UK

(2020-09 - 2022-08)

• Assisting clients with applications for asylum support over the phone.
• Signposting clients to specialist services and assisting them with seeking medical support.
• Keeping accurate and up to date case records and completing case follow ups.

Online English Tutor - FREELANCE - Valencia, Spain

(2020-03 - 2020-08)

• Delivering 1-1 English classes to children from Spain aged from 5-13 years of age.
• Preparing resources for classes and applying multiple teaching methods to adapt to the students' level of English and age.

Research Assistant - ASTON UNIVERSITY - Birmingham, UK

(2018-01 - 2020-01)

• Recruited families and their children over the phone who had suspected neurological disorders.
• Carried out interviews with families and was also in charge of answering queries through email and over the phone.
• Scheduled appointments for participants and carried out neuropsychological assessments.

Assistant Psychologist - MOMENTUM SKILLS - Birmingham, UK

(2016-01 - 2018-01)

• Screened and interviewed potential clients with a brain injury to assess eligibility to join the vocational rehabilitation service.
• Taught Cognitive Retraining sessions, Brain Injury Awareness, Mindfulness and Personal Development sessions to clients.
• Recruited, supervised and carried out internal training with volunteers.

Support Worker - TRACSCARE - Birmingham, UK

(2013-09 - 2014-07)

• Provided support to clients with a brain injury and/or mental health illnesses.
• Supervised individuals within the home, ensuring that they were fully engaged in the home's interactive activities.
• Promoted and encouraged client independence and individuality.

MSc - Cognitive Neuroscience - ASTON UNIVERSITY (2015)

BSc - Psychology & Spanish - ASTON UNIVERSITY, BIRMINGHAM, UK (2013)