Roger Rosanas Rubió

Systems Technician with 4+ years of experience providing L1/L2 IT support in international environments. Experienced in Active Directory, Azure AD, Windows 365, ServiceNow and SMAX. Skilled in onsite and remote support, hardware/software troubleshooting and multilingual end-user assistance in English and Spanish.

Background in web and mobile development. Currently studying for a Python Certification. FCC

Systems Technician (L1/L2) - Bureau Veritas - Europe

(2024-01 - 2026-12)

• Provided onsite and remote IT support across Europe.
• Managed users in Active Directory and Azure AD.
• Provisioned and managed Windows 365 Cloud PCs.
• Handled incidents through SMAX while meeting SLA targets.
• Supported users in English and Spanish.

IT Support Technician (L0/L1) - Econocom (ING)

(2022-01 - 2024-12)

• Delivered phone and chat support.
• Managed Active Directory accounts.
• Supported VIP users.
• Worked with ServiceNow ticketing.
• Provided bilingual support.

Systems Technician - IVI Madrid

(2021-01 - 2022-12)

• Maintained and upgraded IT equipment.
• Provided onsite and remote support.
• Managed Active Directory accounts.

Multiplatform Developer - Envialia Manlleu

(2019-01 - 2019-12)

• Developed Ionic mobile app.
• Created MySQL databases on Linux.
• Digitised company documentation.

Web & Mobile Developer - DigitEix

(2018-01 - 2018-12)

• Developed internal web applications (HTML/CSS/JavaScript).
• Built Ionic applications.
• Created MySQL databases.

Support Technician - TicGes

(2016-01 - 2016-12)

• Installed and maintained IT systems.
• Resolved incidents and advised customers.

Microcomputer Systems and Networks Technician - La Salle Manlleu (2015-01 - 2017-12)