Sandy Goody

Dedicated administrative and customer service professional with over 20 years of experience supporting office operations, assisting the public, managing high-volume communications, and providing exceptional customer service. Proven ability to maintain efficient workflows, coordinate administrative functions, and connect individuals with community resources and assistance programs. Strong organizational, communication, and multitasking skills with extensive experience working in fast-paced environments while maintaining professionalism and accuracy.

Program Specialist - SARCOA - Dothan, AL

(2008-09)

• Progressed through multiple roles, including Receptionist, Information Specialist, and Program Specialist.
• Provided professional front-desk support by greeting visitors and managing high-volume incoming calls.
• Answered, screened, and directed calls while providing accurate information and assistance to the public.
• Operated office equipment including multi-line phone systems, computers, and fax machines.
• Served as an Information Specialist for nine years, assisting residents across seven Wiregrass counties with access to community resources and support services.
• Provided guidance regarding Medicaid, Medicare, and other assistance programs.
• Completed Medicaid Waiver referrals and assisted eligible individuals with application processes.
• Supported senior citizens and individuals with disabilities in obtaining benefits, prescription assistance, insurance counseling, food assistance, and energy assistance.
• Maintained accurate records and ensured confidentiality of sensitive information.
• Demonstrated strong communication, customer service, teamwork, and multitasking abilities in a fast-paced environment.

Administrative Assistant - House of Ruth - Dothan, AL

(2006-08 - 2007-04)

• Supported the Executive Director in daily administrative and operational functions.
• Managed incoming calls and provided professional assistance to clients and community members.
• Handled financial responsibilities, including payroll processing, bill payments, and cash management.
• Assisted with planning, organizing, and coordinating fundraising events and community outreach activities.
• Maintained office records and ensured smooth daily operations.
• Responded to crisis calls with professionalism, discretion, and compassion.
• Utilized various computer software applications to support administrative functions.

Assistant Director - Trinity Christian Preschool - Dothan, AL

(1998-08 - 2005-05)

• Assisted in overseeing daily preschool operations while ensuring compliance with state licensing and regulatory requirements.
• Maintained positive relationships with staff, parents, and students.
• Participated in recruiting, interviewing, hiring, and onboarding new employees.
• Managed billing, deposits, cash handling, payroll-related tasks, and staff scheduling.
• Coordinated special events, fundraisers, field trips, holiday programs, and school activities.
• Conducted tours for prospective families and assisted with student enrollment.
• Ordered supplies and managed inventory to ensure readiness for each school year.
• Provided classroom support as needed while maintaining a safe and positive learning environment.

Associate Degree - Legal Secretary Studies - Wallace State Community College (1987 - 1989)

High School Diploma - Dale County High School (1986-05)