Sincerely La Vie

Experienced and proactive Business Support and HR professional with a strong track record in administration, recruitment, and operational support. Adept at managing complex enquiries, driving compliance, and coordinating cross-functional teams. Known for delivering results in fast-paced environments while maintaining high standards of confidentiality, safeguarding, and customer service.

Administrator (Mental Health Support Team – CYP) - Compass - Derby

(2025-12 - 2026-02)

Supported the administrative delivery of early intervention mental health services for children and young people (CYP).

• Worked closely with practitioners, clinicians, and service managers to coordinate appointments and service delivery.
• Managed sensitive child and family data in line with GDPR, Caldicott principles, and safeguarding standards.
• Maintained accurate clinical and service records and supported reporting and performance monitoring.
• Acted as a key point of contact for families, schools, and partner agencies.
• Supported digital service delivery and safe working practices within a multidisciplinary team.

Business Support - BPEC - Derby

(2025-04 - 2025-10)

Provided administrative and operational support across multiple business functions.

• Managed end-to-end certification processes ensuring regulatory compliance.
• Acted as primary contact for complex client enquiries and issue resolution.
• Maintained CRM systems and produced management reports.
• Supported leadership with project coordination and process improvements.

Issue Resolution Team - Maersk - Derby

(2024-02 - 2025-04)

• Liaised between clients and internal teams during the launch of a new site.
• Resolved escalated customer issues while maintaining service standards.
• Produced reports to support data-driven decision making.
• Supported team leaders with task coordination and workflow tracking.
• Trained and mentored new staff and implemented process improvements.

Talent Officer (HR Support) - DHU Healthcare - Derby

(2020 - 2024-02)

• Supported recruitment campaigns including advertising, screening, and interviews.
• Coordinated onboarding, contracts, and compliance checks.
• Maintained HR databases in line with data protection regulations.
• Acted as first point of contact for HR-related queries.
• Assisted with HR reporting and general administrative support.