Stefanie Fang

Results-driven Order Management and Sales Operations professional with over 15 years of experience in multinational companies, specializing in Order-to-Cash (O2C), Supply Chain Operations, Inventory Coordination and SAP S/4HANA implementation. Proven track record of managing high-volume order operations, coordinating cross-functional teams across Procurement, Supply Chain, Logistics, Sales, Finance and Customer Service, ensuring operational efficiency, on-time delivery and customer satisfaction. Extensive experience optimizing end-to-end order processes, improving data accuracy, inventory visibility and operational performance in dynamic international environments.

Strong knowledge of SAP ERP, SAP S/4HANA (MM), CRM platforms and business process improvement with a continuous improvement mindset.

SEU Order Management Coordinator at Dyson Spain SLU (2025-03 – 2025-12)

• Managed end-to-end order operations across Southern Europe (Spain, Portugal, France and Italy), ensuring accurate order processing, billing compliance and operational excellence.
• Coordinated inventory availability with Supply Chain, Warehousing and Logistics teams, resolving stock discrepancies and ensuring on-time deliveries to retailers and end customers.
• Monitored order execution throughout the complete Order-to-Cash cycle, ensuring transactional accuracy and timely invoicing.
• Performed monthly financial reconciliations, identifying and resolving billing discrepancies to improve financial accuracy.
• Managed complex order scenarios including B-grade products, promotional items, product demonstrations and special events.
• Ensured compliance with internal procedures, corporate policies and quality standards.

Iberia Order Desk Executive at Dyson Spain SLU (2020-01 – 2025-02)

• Coordination of SAP S/4HANA implementation project by participating in data validation, user acceptance testing (UAT) and business process alignment.
• Managed high-volume order processing for key e-commerce customers and marketplaces including Amazon, eBay, Vente Privée and Miravia.
• Coordinated daily customer requests with Customer Service, Logistics and Supply Chain teams while maintaining SLA and KPI targets.
• Supported reverse logistics processes and after-sales operations to ensure service excellence.
• Collaborated with cross-functional teams to improve operational workflows and order fulfillment performance.

Iberia Sales Order Processor at Dyson Spain SLU (2016-01 – 2019-12)

• Supported inventory optimization initiatives by coordinating obsolete stock reduction with Sales and Supply Chain teams.
• Managed the complete lifecycle of SAP Non Purchase Orders (service procurement), ensuring visibility from request creation through delivery, invoicing and final payment.
• Maintained Master Data accuracy within SAP to support operational efficiency and reporting.
• Delivered onboarding and operational training to new team members, improving process consistency and team performance.
• Supported internal and external audits by preparing operational documentation and ensuring compliance with corporate procedures.

Support Admin Logistic at Dyson Spain SLU (2013-01 – 2015-12)

• Managed B2B and Retail sales orders across multiple distribution channels.
• Coordinated transportation providers and logistics partners to ensure timely deliveries.
• Collaborated with warehouses and Supply Chain teams to improve delivery performance and customer satisfaction.
• Maintained pricing data, sales information and master data within SAP.
• Prepared proforma invoices, customs documentation and shipping documentation for international deliveries.

HelpDesk Call Center for Spain and Portugal at Dyson Spain SLU (2008-04 – 2012-12)

• Managed inbound customer support for Spain and Portugal, resolving complex product-related issues and customer complaints.
• Processed customer orders, repair requests and service documentation.
• Escalated priority cases to the appropriate departments while ensuring timely resolution.
• Utilized internal systems and databases to investigate and resolve customer inquiries.
• Translated operational procedures, manuals and product documentation for new product launches.

Bachelor's Degree in Marketing – Bom Bosco University Institute (2002)

Especialización in Implementación y Gestión en SAP S/4HANA – Dyson