Sylvain Güiza Girard

I have good customer service skills and a pleasant personality, honed in fast-paced and highly stressful settings. I can easily adjust myself to any situation and maintain a professional approach. I am known for my teamwork abilities, effective communication skills, and handling of incidents efficiently.

I am disciplined, dedicated, and organized, allowing me to deliver good performance under pressure. I also take care of details and my personal appearance, thereby projecting a sense of professionalism in everything I do. I seek to grow further in an environment where interpersonal skills and quick decisions are key.

Customer Service Agent, Terminal 2 El Prat at Ryanair (2025-05 – Present)

• Handling of passengers in high pressure situations while assuring their safety and complying with regulations.
• Efficient handling of incidents and conflicts and maintaining control under such circumstances through professional decision making.
• Handling customers through effective communication techniques that can suit various profiles and cultural backgrounds.

Catering Waiter in professional events at Sibaris Catering (2023-09 – Present)

Waiter – Beach Restaurant at Polito (2023-06 – 2023-09)

Law Enforcement Internship at Guàrdia Urbana de Barcelona (2023-01 – 2023-04)

Waiter at Best Western Hotel Mediterráneo (2021-06 – 2021-06)

Study Supervisor at Lycée International Barcelona (2018 – 2019)

Master's Degree in Criminalistics, Intelligence Analysis and Advanced Forensic Science Techniques – Universitat Autònoma de Barcelona (2023 – 2024)

Bachelor's Degree in Criminology - Crime Prevention Policies – Universitat Pompeu Fabra (2019 – 2023)

Bachibac in French and Spanish Baccalaureate Program – Lycée International Barcelona (2017 – 2019)