Valentina Pinos
Estudiante de Traducción, Interpretación y Lenguas Aplicadas/Curstomer service/English&Spanish
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Sobre mí
Multilingual customer support professional with hands-on experience assisting international clients through email, phone and booking platforms. Skilled in resolving customer enquiries, managing reservations, handling high-volume requests and delivering excellent service in fast-paced environments. Strong communication skills, highly organised, detail-oriented and experienced working with customers from diverse backgrounds.
Currently completing a degree in Translation, Interpreting and Applied Languages. Fully remote ready.
Experiencia
Receptionist at Hotel Real Eizasa Hoteles in Jaca (Huesca) (Present)
Professional front-desk service in hospitality environment
- Welcoming guests and delivering professional front-desk service
- Managing reservations, check-ins and customer enquiries
- Handling calls, emails and administrative tasks
- Solving issues efficiently while maintaining high customer satisfaction
- Working in fast-paced hospitality environment
Receptionist at Camping Le Gave d'Aspe (2023-06 – 2024-05)
Guest services and multilingual customer support
- Assisted international guests in multilingual environment
- Managed bookings, phone calls and guest requests
- Provided customer support in English, French and Spanish
- Ensured smooth communication and professional first impressions
Co-Founder at Candanchú Experience
Customer Reservations, Client Services & Ski Lessons
- Managing bookings and customer communication
- Organising schedules and reservations
- Supporting clients before and during their stay
- Delivering excellent customer experiences
Private English Tutor at Private
English language instruction
- Taught English to students of different levels
- Prepared lessons and improved communication skills
- Developed patience, clarity and interpersonal skills
Sales Representative at Cooperativa de Navarra (2021-06 – 2022-06)
Sales of hospitality products
- Managed sales of hospitality products including food supplies, tools, furniture and equipment
- Built relationships with private clients and businesses through calls, visits and follow-up communication
- Identified customer needs, negotiated offers and achieved sales targets independently
Educación
Bachelor's Degree in Translation, Interpreting and Applied Languages – Universidad Oberta de Catalunya UOC
