Valentina Pinos

Multilingual customer support professional with hands-on experience assisting international clients through email, phone and booking platforms. Skilled in resolving customer enquiries, managing reservations, handling high-volume requests and delivering excellent service in fast-paced environments. Strong communication skills, highly organised, detail-oriented and experienced working with customers from diverse backgrounds.

Currently completing a degree in Translation, Interpreting and Applied Languages. Fully remote ready.

Receptionist at Hotel Real Eizasa Hoteles in Jaca (Huesca) (Present)

Professional front-desk service in hospitality environment

• Welcoming guests and delivering professional front-desk service
• Managing reservations, check-ins and customer enquiries
• Handling calls, emails and administrative tasks
• Solving issues efficiently while maintaining high customer satisfaction
• Working in fast-paced hospitality environment

Receptionist at Camping Le Gave d'Aspe (2023-06 – 2024-05)

Guest services and multilingual customer support

• Assisted international guests in multilingual environment
• Managed bookings, phone calls and guest requests
• Provided customer support in English, French and Spanish
• Ensured smooth communication and professional first impressions

Co-Founder at Candanchú Experience

Customer Reservations, Client Services & Ski Lessons

• Managing bookings and customer communication
• Organising schedules and reservations
• Supporting clients before and during their stay
• Delivering excellent customer experiences

Private English Tutor at Private

English language instruction

• Taught English to students of different levels
• Prepared lessons and improved communication skills
• Developed patience, clarity and interpersonal skills

Sales Representative at Cooperativa de Navarra (2021-06 – 2022-06)

Sales of hospitality products

• Managed sales of hospitality products including food supplies, tools, furniture and equipment
• Built relationships with private clients and businesses through calls, visits and follow-up communication
• Identified customer needs, negotiated offers and achieved sales targets independently

Bachelor's Degree in Translation, Interpreting and Applied Languages – Universidad Oberta de Catalunya UOC