Victoria Quan

Junior customer-facing professional with experience in client communication, CRM management, and operational coordination within fast-paced startup environments. Skilled at explaining processes clearly, building strong client relationships, and coordinating multiple priorities while maintaining an organized and proactive approach. Experienced in creating process documentation, improving workflows, and supporting customers through different stages of their journey.

Passionate about technology, continuous learning, and delivering solutions that create a positive customer experience.

Customer Support & Operations Intern at El Workshop (2025-09 – Present)

• Supported the client discovery process by conducting introductory calls, scheduling product demonstrations, and assisting during customer meetings, occasionally explaining specific parts of the service and answering client questions.
• Managed client communication across phone, email, WhatsApp, and Clientify CRM, coordinating follow-ups, maintaining accurate customer records, and ensuring a smooth experience throughout the customer journey.
• Built CRM automations, managed pipeline stages, and coordinated follow-up activities to improve workflow efficiency while handling multiple client conversations and priorities simultaneously.
• Created visual process guides, internal documentation, and step-by-step tutorials that standardized workflows, improved knowledge sharing, and supported consistent team operations.

Operations Intern at Profes Nomadas (2025-05 – 2025-05)

• Managed lead communication through WhatsApp and email using Clientify CRM, qualifying prospective teachers, answering questions, coordinating follow-ups, and scheduling discovery calls with the founder.
• Built and managed CRM workflows, including pipeline updates, customer segmentation, automated messaging, and lead tracking to ensure timely communication throughout the customer journey.
• Coordinated communication with multiple prospective clients simultaneously, maintaining organized records, documenting next steps, and supporting a smooth handoff between initial contact and consultation.
• Created lead forms and supported email communication through MailerLite while contributing to process documentation and operational improvements in a fast-paced startup environment.

Communications Intern at Flumotion (2024-11 – 2025-04)

• Planned and managed monthly content across LinkedIn, email marketing, and WordPress, translating technical concepts into clear, customer-focused communication.
• Created SEO blogs, email campaigns, and digital content using Canva, WordPress, and EmailOctopus while managing multiple deadlines independently.
• Onboarded and trained a new marketing intern on internal workflows, tools, and daily processes.

Bilingual Interpreter at ICCBPO (2022-09 – 2023-01)

• Facilitated real-time communication between English and Spanish speakers across medical, legal, insurance, and government settings with accuracy, professionalism, and confidentiality.
• Identified communication barriers, clarified misunderstandings, and ensured both parties reached a clear and accurate understanding in high-pressure situations.

Professional Degree in Marketing & Advertising – Capitol (2024-09 – 2026-06)

Content Marketing & Social Media – Escuela de Empresas (2024-11 – 2025-04)