Xuanting Guo

I am writing to express my interest in any job opportunities that may be available within your organization. My name is Xuanting Guo, and I am a 24-year-old male with a C1

level of English, native fluency in Chinese, and a B2 level of Spanish. With my language skills and desire to work hard, I am confident that I would be a great addition to your team.

Work Experience

IT Level 3 Helpdesk Specialist during (2024 Company -Econocom location Vigo)

Key Responsibilities

Vehicle Quality Check: 1. Conducted thorough IT quality checks on company vehicles to ensure compliance with technical standards and operational efficiency. 2.Diagnosed and resolved complex technical issues related to vehicle IT systems, including navigation, communication, and onboard diagnostic tools. 3.Collaborated with engineering teams to implement software updates and system enhancements for vehicle IT systems. 4.Documented and reported on quality check results, identifying trends and recommending improvements to prevent recurring issues.

B2B IT Ticket Management: 1. Provided advanced technical support to business clients, managing escalated B2B IT tickets involving software, hardware, and network issues. 2.Conducted in-depth troubleshooting and root cause analysis to resolve critical and high-impact technical problems. 3.Coordinated with third-party vendors and service providers to resolve issues that required external support.

• Developed and maintained technical documentation, including knowledge base articles,

troubleshooting guides, and best practices. 5.Delivered exceptional customer service by communicating effectively with clients, understanding their needs, and ensuring timely resolution of their IT concerns.

Achievements

fluency using database tools such as SPLUNK quires, Drive IT, data visualization tools like tableau, Microsoft applications Successfully reduced the average resolution time for escalated B2B IT tickets by 25% through improved troubleshooting processes and proactive issue management. Played a key role in a major system migration project,

ensuring minimal disruption to business operations and maintaining high levels of client satisfaction. Provided training and mentoring to Level 1 and Level 2 support staff,

improving overall team efficiency and knowledge.

IT Level 3 Help Desk (2024) Econocom

HR Intern (2 years) MEITU AS

Universidad Jaguelónica

International Relations and English C1 ( average -GPA 93/100)