Deborah Prang

I am a heritage and visitor engagement professional with experience in Scottish tourism, historic houses, customer service, marketing, and cultural interpretation. I have delivered guided tours, coordinated events, and engaged diverse audiences. I hold Master's degrees in Medieval History and Comparative Studies in English and American Language, Literature, and Culture, and I am currently pursuing a PhD in Comparative Literature and Philosophy of History at the University of Turku.

As a native German speaker with near-native English proficiency, I have worked in international and public-facing environments. I am seeking opportunities in museums, heritage organisations, universities, and cultural institutions and am willing to relocate from Finland.

Family Care and Professional Development (2019-01 – 2024-12)

• Full-time caregiving responsibilities.
• Continued professional development through independent research and academic study.
• Commenced doctoral studies in 2022 while managing family responsibilities.

Marketing and Events Management Assistant at Traquair House (2016-01 – 2019-03)

• Supported marketing and promotional activities for one of Scotland's historic houses.
• Assisted with event planning, visitor engagement, and heritage tourism initiatives.
• Conducted guided tours and interpreted historical content for visitors.
• Contributed to museum cataloguing and collections documentation.
• Maintained customer databases and supported GDPR compliance processes.
• Produced reports and administrative documentation supporting daily operations.

Seasonal Visitor Advisor at Visit Scotland (2016-03 – 2016-10)

• Delivered high-quality visitor information and customer service to domestic and international tourists.
• Provided guidance on local heritage attractions, cultural events, accommodation, and travel planning.
• Handled enquiries and promoted regional tourism and visitor experiences throughout the Scottish Borders.

Seasonal Tour Guide at Alnwick Castle (2016-03 – 2016-08)

• Conducted guided tours for visitors from diverse international backgrounds.
• Presented historical information in an engaging and accessible manner.
• Adapted tour content to different audience groups, including families and educational visitors.
• Supported visitor experience initiatives and day-to-day site operations.

Marketing Assistant at Crem Solutions GmbH & Co. KG (2011-06 – 2015-10)

• Assisted in the planning and delivery of corporate events and promotional activities.
• Supported implementation and maintenance of corporate branding standards.
• Prepared reports, documentation, and marketing materials.
• Maintained customer database using Salesforce.
• Contributed to online marketing activities and software documentation projects.

Front of House & Customer Service at Fitness First Germany GmbH (2009-03 – 2015-05)

• Delivered customer service and reception support in a busy public-facing environment.
• Managed memberships, enquiries, bookings, and sales activities.
• Built positive relationships with clients and contributed to member retention.
• Maintained accurate administrative and customer records.

Seasonal Tour Guide at Blair Castle (2009-06 – 2009-08)

• Delivered guided tours highlighting the history and cultural significance of the castle.
• Engaged visitors through effective storytelling and interpretation.
• Assisted in providing a welcoming and informative visitor experience.

PhD in Comparative Literature – University of Turku (2022-now)

MA in Medieval History – Heinrich-Heine-Universität Düsseldorf (2011-10 – 2018-09)

MA in Comparative Studies in English and American Language, Literature and Culture – Heinrich-Heine-Universität Düsseldorf (2011-10 – 2018-11)

BA in History and English – Heinrich-Heine-Universität Düsseldorf (2007-10 – 2011-10)