Ritu Waiba

Motivated tourism student with experience in customer service and hospitality. Skilled in interacting with customers, maintaining a positive service attitude, and working efficiently in fast-paced environments. Reliable, responsible, and eager to develop skills in customer service, restaurant, and tourism roles.

Barista / Service Assistant - Galaxy Institute - Kathmandu, Nepal

(2022-01 - 2023-12)

• Prepared coffee beverages (espresso, latte, cappuccino)
• Provided friendly and efficient customer service
• Took orders and handled basic service tasks
• Maintained clean and organized service areas

Customer Service Assistant (Hotel Environment) - Hotel Barahi - Kathmandu, Nepal

(2023-01 - 2024-12)

• Interacted with guests and responded to requests
• Ensured a welcoming and comfortable experience for customers
• Supported daily hotel operations as part of a team

Hospitality & Kitchen Trainee - OSAO / Training - Oulu, Finland

(2025-01 - 2026-12)

• Assisted with basic kitchen tasks and food preparation
• Followed hygiene and food safety standards
• Supported team members during busy service periods
• Learned practical skills in hospitality and kitchen work

Vocational Qualification - Tourism - OSAO

Higher Secondary Education - SINDHULI MULTIPLE CAMPUS (2008-01 - 2010-12)