Abigail Mentory

I am a reliable and detail-oriented professional with over 10 years of experience in administration, customer service, and technical support. I am highly organized, quick to learn new systems, and committed to delivering accurate, efficient, and professional results in every role.

Technical Support Administrator / Monitoring Administrator

• Monitored system-generated faults and alerts.

• Logged and tracked incidents using Jira.

• Escalated technical issues to relevant teams.

• Maintained accurate incident records and reports.

• Liaised with users to gather information and provide updates.

• Assisted in ensuring timely resolution of system issues.

• Provided administrative and customer support.

• Managed emails, documentation, and data entry.

• Processed requests and maintained accurate records.

• Assisted with scheduling and general office administration.

• Handled customer queries professionally and efficiently.

• Processed invoices and maintained financial records.

• Reconciled accounts and resolved discrepancies.

• Assisted with accounts payable and general finance administration.

• Maintained accurate spreadsheets and reports.

Certificate in Office Computing Technology – Career Computer College (2011)

Certificate in Multimedia Design & Technology – Damelin (2010)

Matric (Grade 12) – Die Burger High School (2005)