Amel Hafsaoui
Customer service / Service Client
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À propos
With 7 years of experience in sales and customer support, I was also trained in communication and events. Whether in an agency or with my own business, I respect work values such as organization, autonomy and listening to others. Managing problems and being creative in finding solutions are part of my daily work. With the ability to adapt to a new environment, I thrive in contact with people with respect for everyone. Flexibility and sense of responsibility are also part of my strengths.
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Forte de 7 ans d'expérience dans la vente et le support client, j'ai également été formée à la communication et à l'événementiel. Que ce soit en agence ou avec ma propre entreprise, je respecte les valeurs du travail telles que l'organisation, l'autonomie et l'écoute des autres. Gérer les problèmes et faire preuve de créativité pour trouver des solutions font partie de mon quotidien.
Dotée d'une capacité d'adaptation à un nouvel environnement, je m'épanouis au contact des gens dans le respect de chacun. La flexibilité et le sens des responsabilités font également partie de mes points forts.
Expérience
Sales & Interior designer project manager
EGLO France | 2021 – 2022
- Development and follow-up of customer projects
- Communication, development of customer loyalty
- Merchandising of the sales area
Habitat France | 2021
- Decoration advice
- Development and follow-up of customer relations and loyalty
- Merchandising of the sales area
Amel H.Design & Les Joyeuses Créatives | 2017 – 2022
- Development of two new companies in the event and decoration industry.
- Creation of personalized projects with visual identity and communication.
- Project prospecting and follow-up.
- Development of communication media (website, writing of press releases and press kits, commercial brochures).
ZÔDIO France | 2015 – 2028
- Decoration advice
- Development and follow-up of customer relations and loyalty
- Merchandising of the sales area
BMRP Agency & Freelance | 2010 – 2015
- Press officer for fashion, luxury and new technologies for the brands HACKETT London/ VERTU / MINI Lifetsyle & BMW Lifestyle /LORO PIANA / ISOTONER
- Drafting of communication materials
- Press relations
- Creation of events for the launch of the collections
Formation
MASTER’S DEGREE MARKETING & COMMUNICATION LIFESTYLE, LUXURY BRANDS AND FASHION
International School Mod’art Paris
2008-2010
BACHELOR’S DEGREE IN HISTORY OF ARTS
University Paul Valery
2005-2008