Amélie Bossu

Guided customers in using the platform effectively to encourage autonomy Managed bookings through internal tools and external platforms Assisted with customer billing and handled claims with partner providers

Customer Support Specialist at Fairjungle (2025-11 – 2026-04)

• Guided customers in using the platform effectively to encourage autonomy
• Managed bookings through internal tools and external platforms
• Assisted with customer billing and handled claims with partner providers
• Monitored platform usage and contributed to customer satisfaction and retention

Customer support engineer at Salsify (2021-11 – 2024-10)

• Handled customer requests through Salesforce and Aircall
• Troubleshot Level 1 issues and escalated to Level 2 via Jira
• Maintained documentation
• Ensured KPIs and customer satisfaction were met
• Communicated daily with teams

Data Entry clerk at Groupe Bernard (2021-07 – 2021-10)

• Processed healthcare benefit statements using video coding/data entry systems.

Agent de support client at 5CA (2019 – 2021)

• Managed user requests via email and chat
• Participated in training new team members
• Handled Level 2 requests

Data Entry clerk at Groupe Bernard (2016 – 2017)

• Entered and processed invoices using video coding/data entry systems.

Data Entry Clerk at Arvato (2016 – 2017)

• Entered and processed payroll slips using video coding/data entry systems.

Data Entry Clerk at Conseil Général Pas-de-Calais (2010-06 – 2010-12)

• Issued and managed transit/transportation passes.

Web Development Training – CNAM Lille (2017-10 – 2018-07)

Bachelor's Degree for University Access (DAEU A) – University of Artois, Arras (2012)

Accounting degree – Lycée Guy Mollet, Arras (2006)