Bianca Cupsa

Adept at fostering client relationships and enhancing customer satisfaction, I leveraged my expertise in CRM software and strategic communications at ChannelSight to significantly improve service quality and revenue generation. My role as a Senior Client Onboarding Specialist emphasized customer retention and account management, achieving a high client satisfaction rate through effective problem solving and tailored solutions.

Senior Client Onboarding Specialist

ChannelSight - Remote

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
• Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
• Proficient in harnessing the power of MySQL to manage and manipulate data effectively, ensuring seamless integration and retrieval of information for enhanced decision-making.
• Implemented varied frontend operations for widgets and landing pages, ensuring alignment with client specifications.
• Proficiently developed landing pages utilizing a range of frameworks and JavaScript libraries.

Account Managert

KOLIT SRL- Remote

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Developed customized account plans for clients to help them achieve their business goals.
• Conducted training sessions for end-users, ensuring a smooth transition to the new CRM system and maximizing user adoption

Sales Support Specialist

KOLIT SRL- Remote

• Collaborate with the sales team to develop customized presentations and proposals for prospective clients.
• Prospected and acquired new clients through a combination of outbound sales calls, email campaigns, and networking events.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Successfully negotiated and closed deals, consistently exceeding monthly and quarterly sales targets

Bachelor of Communication • Major in Communication Science and Journalism - Babes Bolyai University 

Diploma of Higher Education • Major in Fine Arts Art High School 

I have also obtained certifications in web development, specifically in Front-End and Back-End. The Front-End Developer certification covers skills in HTML, CSS, JavaScript, frameworks like Bootstrap, and responsive design. The Back-End Developer certification includes proficiency in PHP, the Laravel framework, and MySQL for efficient database management.