Cassandre Schneider

Adventure travel enthusiast with experience across hospitality, tourism and mountain-based activities. My background combines luxury hospitality expertise with hands-on experience in the outdoor travel environment. Based in the French Alps, I have a strong personal connection to adventure and outdoor sports, including trail running, paragliding and kitesurfing.

Amadeus GDS certified and comfortable with sales, client relationship management and travel operations, I am passionate about turning travel ideas into well-organized, memorable experiences.

SENIOR RESERVATION AGENT at K2 COLLECTION - HOTEL 5★ & PALACE (2023-01 – Present)

• Advised an international and demanding clientele in creating personalized stays and experiences.
• Created tailored and exclusive offers based on individual preferences and travel expectations.
• Managed the full reservation process, including modifications, cancellations, payments and confirmations.
• Created and updated guest profiles throughout the customer journey to ensure personalized and efficient follow-up.
• Monitored performance and adjusted pricing strategies according to demand and market trends.
• Coordinated with multiple departments to ensure a seamless guest experience from booking to departure.
• Worked directly with travel agents and supported their booking requirements.

RESERVATION MANAGER at DELTA EVASION & NATURE MOTONEIGE (2019-01 – 2022-12)

• Managed reservation operations and booking systems for 160+ clients per day.
• Coordinated operations across three points of sale, ensuring smooth service delivery.
• Managed customer relationships and developed sales techniques to support business performance.
• Coordinated reservations for outdoor activities including paragliding and snowmobiling.
• Organized activities and supported group experiences in an adventure-oriented environment.
• Trained, supervised and supported 15+ team members.
• Monitored results and implemented improvement strategies.

SENIOR FRONT DESK RECEPTIONIST at MERCURE HÔTEL LES BOSSONS (2018-01 – 2019-12)

• Managed guest arrivals and departures and provided personalized service throughout their stay.
• Handled reservations, modifications and cancellations in accordance with hotel policies.
• Recommended additional services and opportunities to enhance the guest experience.
• Managed guest requests and complaints with professionalism and discretion.
• Responded to reservation inquiries by email and phone.

MANAGER at PIZZERIA PAST@PIZZA (2018-01 – 2019-12)

RECEPTIONNIST at HOTEL & RESTAURANT D'ARGONAY (2017-01 – 2018-12)

Travel Agent Certificate in Travel & Tourism – Airlise Formation

Amadeus Certified in GDS Systems – Airlise Formation

English Studies in English – University of Nancy Lorraine

Scientific Baccalaureate in Sports Studies Specialization