Claire Eba Eman

Trilingual AI Language Specialist & LLM Evaluator (French · English · Italian) with 15+ years of cross-industry expertise spanning AI model evaluation, linguistic quality review, multilingual customer experience, and IT systems analysis. Proven track record delivering 100% productivity targets, 95%+ customer satisfaction, and 98% SLA compliance across fully remote, global environments. Specializes in evaluating and ranking AI-generated content for factuality, coherence, safety, and instruction-following — with hands-on experience in RLHF data collection, bias and failure mode detection, dataset annotation for LLM fine-tuning, and inter-rater calibration.

Skilled at crafting adversarial prompts to test model limits and providing structured feedback to research and QA teams. Brings rare depth across trilingual interpretation (legal, medical, corporate), cultural localization, translation evaluation (IT<>EN, FR<>EN, IT<>FR), and CAT tools (SDL Trados, MemoQ) — complemented by a technical foundation in IT analysis, TCP/IP, OS migration, and SLA management from a decade at IBM and Infotech.

Conference Research Consultant & Translation Specialist - MoloMolo Tech - Remote | Gilching, Germany

(2026-03)

• Identify and map relevant international conferences, trade shows, and networking events aligned with MoloMolo Tech services, maintaining a structured conference calendar with locations, themes, attending companies, and registration deadlines.
• Develop and support networking strategies for selected conferences, identifying priority contacts and key decision-makers for targeted outreach before and during events.
• Translate MoloMolo Tech service descriptions, presentations, and business development materials from English into French, ensuring clarity, professional tone, and cultural appropriateness for French-speaking markets.
• Prepare conference materials including company summaries, talking points, and networking briefs; organise follow-up contact lists after networking engagements.
• Deliver monthly activity summaries covering research outputs, translation deliverables, and networking recommendations; participate in periodic strategy check-ins.

Trilingual AI Annotator & LLM Evaluator - Prosessor.AI - Remote

(2024-01)

• Evaluated and ranked AI-generated outputs for factuality, coherence, instruction-following, and safety across French, English, and Italian — providing structured, calibrated feedback to research and QA teams.
• Executed RLHF data collection workflows, annotating preference pairs and flagging failure modes, bias, and hallucinations to support continuous LLM improvement cycles.
• Crafted adversarial prompts to probe model limits, stress-test edge cases, and identify systematic weaknesses — contributing directly to fine-tuning dataset quality.
• Conducted precision translation evaluations across 3 language pairs (IT<>EN, FR<>EN, IT<>FR), ensuring semantic fidelity, cultural accuracy, and stylistic consistency.
• Achieved 100% productivity and quality targets under strict annotation guidelines; maintained inter-rater calibration scores within top performance tier.

Over-the-Phone Interpreter (French · English · Italian) - MAGI K - Remote

(2025-01)

• Delivered real-time trilingual interpretation with high accuracy across business, legal, and medical contexts — maintaining rigorous confidentiality protocols.
• Ensured consistent communication quality under time-critical conditions, supporting complex cross-cultural dialogue for global clients.

Professional Interpreter & Linguistic Consultant - Freelance - Remote & On-Site

(2015-01)

• Completed 500+ interpretation and localization assignments across legal, medical, and corporate sectors — achieving 4.9/5 client satisfaction and 100% attendance.
• Delivered specialized linguistic services for global enterprises including IBM, FIAT, Kimberly-Clark, GE, and the Italian Trade Commission.
• Provided cultural localization consulting to ensure brand-appropriate, market-relevant communication across French, English, and Italian markets.

Trilingual AI Response Evaluator — Google Bard Project - RWS - Remote

(2018-01 - 2021-12)

• Evaluated multilingual AI outputs for accuracy, fluency, helpfulness, and safety — contributing qualitative and structured written feedback to AI development teams.
• Applied linguistic expertise to identify model weaknesses, biases, and cross-cultural misalignments across French, English, and Italian outputs.
• Enhanced global AI communication reliability through systematic quality benchmarking and inter-rater alignment calibration.

Trilingual Customer Service Representative - Kimberly-Clark South Africa - Remote

(2022-01 - 2025-12)

• Maintained 95%+ customer satisfaction across multilingual channels (French, English, Italian) — managing complex escalations with GDPR-compliant protocols.
• Streamlined multicultural communication across regional markets, improving first-contact resolution rates and reducing escalation volumes.
• Collaborated asynchronously with global teams across multiple time zones using Salesforce, Slack, and Microsoft 365.

Trilingual IT Analyst - IBM South Africa - Remote

(2018-06 - 2020-12)

• Delivered 98% SLA compliance resolving complex technical issues across TCP/IP, VPN, Windows OS, and McAfee security environments.
• Provided multilingual technical support across French, English, and Italian — ensuring consistent resolution quality for international client portfolios.

Trilingual Migration Engineer - Infotech South Africa - Remote

(2021-05 - 2021-12)

• Executed OS migration projects, reducing technical disruptions by 20% through systematic pre-migration planning and post-migration validation.
• Delivered multilingual technical communications, supporting end-user adoption across international stakeholders.

Marketing Research Analyst - Plus 94 Research

(2015-01 - 2018-12)

Senior Study Advisor - Education First

(2013-01 - 2015-12)

Service Centre Team Lead - GE Healthcare

(2013-01 - 2013-12)

Technical Support Representative - Sykes

(2009-01 - 2010-12)

IT Analyst - IBM South Africa

(2006-01 - 2008-12)

Customer Service Representative - CCN Group

(2004-01 - 2006-12)

Financial & Treasury Specialist - FIAT Auto

(2002-01 - 2004-12)

Italian Trade Analyst - Italian Trade Commission

(1999-01 - 2001-12)

Executive Assistant - Chipboard Industries

(1996-01 - 1998-12)

SME Credit Specialist - FOGAPE

(1990-01 - 1995-12)

Master's Degree - Economics - Università Politecnica delle Marche

Certificate - Principles & Practice of Translation - University of the Witwatersrand