Claire Larsonneur

Customer-focused senior client success partner building strategic relationships across SaaS companies, guiding C-level stakeholders and cross-functional teams to maximize account value. I will bring a data-informed, consultative approach to drive adoption, renewals and expansion for your top clients.

Strategic Client Success Partner at 360 Learning (2020-01 – Present)

Promoted to Strategic Customer Success Partner at 360Learning, managing a portfolio of 5 high-value accounts with a total ARR of €2M.

Client Success Partner at 360 Learning (2020-01 – 2025-02)

As a Customer Success Partner at 360Learning, I drive long-term value for enterprise clients by aligning learning strategies with business objectives. I manage a portfolio of key accounts, acting as a trusted advisor to senior stakeholders to ensure successful adoption and measurable impact of collaborative learning solutions. By leveraging data insights, I identify growth opportunities, optimize customer engagement, and lead strategic initiatives that enhance retention and expansion.

I collaborate cross-functionally with sales, product, and support teams to deliver a seamless customer experience while advocating for client needs and contributing to continuous product improvement.

Account Executive - Data Solutions - Social (SaaS) at SALESFORCE (2019-03 – 2019-12)

As part of the Marketing Cloud Sales team at Salesforce, I drove revenue growth by leading the sale of Social Studio solutions across Enterprise and Commercial Business Unit accounts in France. I developed and executed strategic account plans to maximize territory performance, collaborating closely with cross-functional teams to unlock new opportunities. Acting as the primary field liaison for US-based marketing teams, I contributed to refining go-to-market strategies, enhancing product positioning, and influencing feature development based on client feedback.

I managed complex, end-to-end sales cycles, engaging C-level executives to articulate the value of an integrated social platform within the broader Salesforce ecosystem. Through accurate forecasting, customer-centric engagement, and impactful product evangelization—including demonstrations, events, and tailored initiatives, I consistently drove revenue achievement and long-term customer satisfaction.

Account Director at Canal Plus régie (2015-03 – 2019-02)

I acted as the main point of contact for C-level clients of key accounts, developing strategies to maximize advertising spend across Canal+ régie channels, including C8, CSTAR, CNEWS, Canal+, UGC, Canal+ Digital, and OPS. I consulted with clients to understand their brand objectives, delivered data-driven recommendations, and collaborated with sales and operations teams to ensure smooth onboarding and campaign execution. I coordinated quarterly business reviews, organized client events, supported new product launches, and represented Canal+ at industry conferences and boards.

Working closely with cross-functional teams, I contributed to strategic account development, client satisfaction, and the generation of renewals and incremental revenue.

Key Account Manager at Criteo (2011-09 – 2015-02)

I provided dedicated account management for key accounts and major French agencies, overseeing a portfolio of 30 clients. I was responsible for bookings, revenue, and upselling, including pitching large international campaigns and new exclusive products. I assessed and resolved advertiser and agency issues, optimized accounts to improve performance and ROI or branding outcomes, and tracked client retention while driving revenue growth.

I also identified and suggested new processes and ideas to enhance Criteo's service based on my experience and knowledge of the online landscape.

Sales Manager at Google (2010-01 – 2011-08)

I managed daily online campaigns for key clients and major French agencies, developing innovative strategies across SEM, YouTube, Mobile, and other media. I led direct sales and upselling, pitched strategic branding campaigns, ensured measurable ROI, and organized national client events. I coached and mentored new European team members, implemented pre-sales training, and led the European sales team branding project.

Consistently exceeded targets, achieving 125% of sales on average in 2010, ranking 2nd in the European team, and earning multiple revenue-based awards.

Master in International Sales and Marketing – Grenoble Ecole de Management (2005 – 2007)

Master in LEA (Langues Etrangères Appliquées) – University Paris 4 – La Sorbonne (2001 – 2005)