Devendra Chhajer

Project Manager and consultant with 6+ years of international experience leading digital transformation, PMO governance, and cross-functional delivery initiatives across banking, consulting, and AI-driven business environments across Europe and India. Experienced in Agile delivery, stakeholder management, process optimization, and coordinating multicultural teams in fast-paced environments. Strong background in project coordination, operational transformation, governance reporting, and stakeholder engagement with consulting experience across Capco, Deloitte, PwC, and entrepreneurial leadership in GenAI implementation projects.

Founder | AI Transformation & Project Manager at Niva AI (2024-09 – Present)

• Lead adoption and implementation of GenAI solutions including LLM chatbots, AI process automation, and customer support automation for SMEs and corporates.
• Manage end-to-end project lifecycle including discovery workshops, requirement gathering, proposal development, delivery coordination, onboarding, and stakeholder alignment.
• Coordinate cross-functional teams across product, engineering, and business functions to ensure successful implementation of AI-driven solutions.
• Drive business development activities across Europe, generating and qualifying high-value transformation opportunities.
• Advise business leaders on AI adoption strategy, process redesign, operational efficiency, and sales enablement initiatives.

Project Manager - Strategy & Digital Transformation at CAPCO (2022-04 – 2024-03)

• Spearheaded a digital transformation initiative for a top-5 Canadian bank, acting as PMO and Scrum Master for Visa Debit Card authorization operations.
• Led planning, governance, KPI tracking, RAID management, and reporting activities for international teams across multiple workstreams.
• Coordinated cross-functional teams including business, testing, product, and operations stakeholders to improve delivery efficiency and issue resolution.
• Supported a major platform migration and redesigned workflows, reducing cycle time from 2 months to 2 weeks through process re-engineering and parallelization.
• Managed resource coordination, governance activities, budgeting support, and stakeholder communication across global delivery teams.
• Coordinated smoke and full-cycle testing using tools such as Sauce Labs to ensure successful production deployments.

Consultant - Transfer Pricing at Grant Thornton (2021-04 – 2021-10)

• Delivered BEPS Action 13-compliant transfer pricing documentation and economic analyses for multinational clients.
• Managed Advance Pricing Agreements (APAs) with tax authorities to improve strategic tax positions.
• Assessed COVID-related permanent establishment risks and impacts of OECD/G20 guidance on client operations.

Consultant Intern - Tax & Credit Analysis at PwC (2019-07 – 2019-12)

• Supported litigation strategy for a $10B automotive client through financial analysis, documentation, and audit-trail review.
• Conducted financial reviews for 30+ entities and benchmarked intercompany loans, building credit rating models and highlighting review petition opportunities.

Executive - Global Transfer Pricing Centre at Deloitte (2017-06 – 2018-06)

• Facilitated around $150M in tax savings by ensuring transfer pricing compliance for Fortune 500 clients.
• Led M&A due diligence for a $1B oil acquisition, evaluating 76 subsidiaries across 37 countries and synthesizing insights for senior decision-makers.
• Improved benchmarking efficiency and knowledge sharing for a network of 100+ professionals.

Administrative & Operations Support at Embassy of India, France (2025-07 – 2025-12)

• Strengthened consular operations and service delivery for applicants.
• Established structured end-to-end processes for visa and passport applications.
• Standardized workflows, documentation, and checks to reduce bottlenecks and improve coordination.

Springboard Intern at HSBC (2016-06 – 2016-07)

• Selected from 300+ candidates; benchmarked internal communications and proposed digital improvements recognised by city leadership.

Team Leader - Brand Ambassador at India House - Paris Olympics (2024-07 – 2024-08)

• Supervised 30+ volunteers and represented India on French and Indian national media.
• Represented India in French media (France 2 & M6 TV), promoting sports & diplomatic relations.
• Managed sponsorships, partnerships, and event coordination for high-profile stakeholders.

Master's in International Business – IÉSEG School of Management (2020 – 2020)

Global Management Programme – SP Jain Institute of Management & Research (2018 – 2018)

B.Sc. in Economics – Presidency University (2014 – 2017)