Elaina Covington

Organized and dependable professional with experience in healthcare, operations, customer service, and administrative support. Currently pursuing a Bachelor's in Business Supply Chain and Operations Management at Western Governors University with more than 60% of degree requirements completed. Recognized for strong communication, organization, attention to detail, and the ability to manage multiple priorities in fast-paced environments.

Certified Surgical Technologist (CST) at Mobile Infirmary Medical Center (2023-08 – 2026)

Assist surgeons and surgical teams during a variety of procedures while maintaining strict sterile technique.

• Prepare operating rooms, instruments, and equipment to ensure efficient surgical procedures.
• Work closely with physicians, nurses, and anesthesia providers to deliver safe, high-quality patient care.
• Maintain accurate surgical counts and follow infection prevention and patient safety standards.
• Operate specialized equipment and adapt quickly in high-pressure situations.

Medical Billing Representative (2016-08 – 2018-04)

• Processed insurance claims, prior authorizations, and billing documentation accurately.
• Resolved denied claims by communicating with insurance companies and healthcare providers.
• Reviewed patient records, verified medical coding, and maintained organized financial records.
• Provided excellent customer service while consistently meeting deadlines.

Bachelor's in Business Supply Chain and Operations Management – Western Governors University (currently enrolled) 70% completed

Associate of Science in Surgical Technology – Coastal Alabama Community College (2023-05)