Student in Languages and International Marketing
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Holder of a professional baccalaureate in Electro-technics obtained in 2014, having subsequently completed a year of BTS in foundry, and currently in the third year of a Bachelor's degree in foreign languages applied to business.
After my schooling in France, I decided to travel for four years to the four corners of the globe: two years in Australia, one in Southeast Asia and one in Latin America. I lived a wide variety of human and professional experiences there (hotels, restaurants, humanitarian, events) which allowed me on the one hand to develop the skills useful for any school career (rigour, determination, organization), on the other hand to acquire a great openness to the world and a solid culture of the multiple issues that cross it, finally - and above all - to strengthen and cultivate a great appetite for the practice of languages, which I now wish to place at the center of my professional development.
My schooling being shared between Italy and France, I am a fluent speaker of these two languages as well as Arabic by family background. My journeys were an opportunity to add the current practice of English and a good level of Spanish.
Holder of a professional baccalaureate in Electro-technics obtained in 2014, having subsequently completed a year of BTS in foundry, and currently in the third year of a Bachelor's degree in foreign languages applied to business.
After my schooling in France, I decided to travel for four years to the four corners of the globe: two years in Australia, one in Southeast Asia and one in Latin America. I lived a wide variety of human and professional experiences there (hotels, restaurants, humanitarian, events) which allowed me on the one hand to develop the skills useful for any school career (rigour, determination, organization), on the other hand to acquire a great openness to the world and a solid culture of the multiple issues that cross it, finally - and above all - to strengthen and cultivate a great appetite for the practice of languages, which I now wish to place at the center of my professional development.
My schooling being shared between Italy and France, I am a fluent speaker of these two languages as well as Arabic by family background. My journeys were an opportunity to add the current practice of English and a good level of Spanish.
Management of complaints, analysis of customer requests and their files, search for effective solutions to resolve the problems encountered.
Information on follow-up media to report on my daily activity, feedback from customers, participation in team meetings. Conduct of customer meetings, identification of needs and implementation of personalized support, development of commercial offers. Handling telephone calls by offering customers a quality welcome and support, personalized response to the various requests for information.
Management of complaints, analysis of customer requests and their files, search for effective solutions to resolve the problems encountered. Information on follow-up media to report on my daily activity, feedback from customers, participation in team meetings. Conduct of customer meetings, identification of needs and implementation of personalized support, development of commercial offers.
Processing telephone calls by offering customers a quality welcome and support, personalized response to various requests for information.
Skills: Customer service Foreign languages Customer service management Customer satisfaction Writing
