Iris Dewitte

Positive, energetic and empathetic with extensive field experience in hotel reservation, I have strong organizational skills.

Group reservation and Sales coordinator at Group RUBY Hotels (2025-02 – Present)

• Manage global group inquiries across 22 European Ruby hotels, delivering tailored offers and negotiating personalised reservation contracts while serving as the main B2B contact to build longterm relationship: Corporate accounts for business travellers, RFP's and strategic IHG partnerships management.
• End to end coordination for group bookings: payment requests, rooming-lists, group's agenda follow-ups (visits, meeting rooms, events), pré-arrival checks, handover with the operation team on-site, post-arrival checks (loyalty program, surveys, commissions) and final invoicing.
• PMS: Shiji - Opera Cloud. CRM: Hubspot. IHG Merlin: IHG'RFP (Lanyon/Cvent)– IHG CRPT – Concerto.

Residence Service Manager at DOMITYS Marseille (2023-09 – 2024-12)

• In charge of entire process of recruitment, integration, training and management of 20 people (FO-FNB-HK-animation-commercial-maintenance) & administrative and social management (schedules, payroll, employment contracts, medical visits).
• Responsibility for the implementation and realization of a commercial action plan and animations, development of the volume of sales of services both to permanent residents as well as external customers (in particular FNB and short term accommodations) KPI - Forecasting.
• Management of residents contracts, in particular by drawing up subscription and rental agreement, invoicing services, and collecting payments. Management of all disputes that may arise from customer relationships.
• Deployment of DOMITYS Quality policy and its improvement objectives.

Mice and Group reservation coordinator at HOTEL DE ROCROY 4* (2021-10 – 2022-05)

• Responding to customer questions, issues, and complaints, and implementing appropriate solutions according to cancellation procedures post Covid.
• Assisting clients with trip re-planning by providing personalized advice.
• Preparation of new quotes, vouchers and invoices.

Hotel Manager (Hostel & 4 Hotel) at L'ARTY PARIS; LE VILLAGE MONTMARTRE HOSTEL et L'HOTEL DE ROCROY 4 (2016-09 – 2022-04)

• In charge of the entire process of recruitment, integration, training and management of 15 people (FO-FNB- HK) & administrative and social management (schedules, payroll, employment contracts, medical visits)
• Development of the operational and operating forecast (definition and management of budgets and costs- KPI) & Purchasing/inventory management and invoicing.
• Management of the hotel's marketing: optimization of inventory and occupancy, pricing policy, online distribution.
• Follow-up of the establishment's technical & security maintenance / emergency checks / fire safety system.
• Permanent control of the customer satisfaction (analysis of ratings & reviews).

Pub Restaurant Manager at Groupe FROGPUBS "The FROG PRINCESS" (2015-04 – 2016-09)

• Management of 20 people (bar, floor and kitchen), development of schedules, administrative follow-up, recruitment, training and supervision of department managers
• Cost structure management: purchasing and inventory management and restaurant menu development.
• Compliance with health, safety and working conditions (HACCP)

Bar Assistant Manager at CLUB MED (2012-01 – 2015-01)

• Suisse: Villars sur Ollons
• Grèce: Gregolimano
• France: Tignes Val-claret, Vittel et Val Thorens

Master in Marketing and Management – EGC (Ecole de Gestion et de Commerce) - Lille (2003-01 – 2006-01)

certificate in HR Management & Recruitment (2023-04 – 2023-09)