Jermy Trejo Maya

Experienced professional with a strong background in sales, customer service, and team leadership. Currently working as a Sales, Trainer, and relief Coordinator Cast Member at the Walt Disney World Resort, excelling in driving sales through engagement, suggestive selling, and product knowledge while maintaining high-quality customer service.

Previously, I learned sales expertise at Urban Outfitters company, where I collaborated with a large team to boost daily sales goals and enhance customer loyalty. My experience extends to the hospitality industry, having worked at Rocket Farm Restaurants as a waiter/server, where I developed exceptional interpersonal and problem-solving skills.

Additionally, I served as a Starbucks Partner, mastering inventory management, cash handling, and high-volume service. Fluent and native in English, Spanish, and basic French language. I am proficient in problem solving, leadership, time management, Microsoft Office, telecommunications, and business operations.

Currently achieved an A.S. in Business Administration with a minor in Technical Management at Valencia College, I bring a blend of academic knowledge and hands-on experience, making myself a versatile and customer-focused professional candidate.

I have a strong background in leadership, problem solving, inventory management, business operations, sales, customer service, and hospitality, with experience in high-paced retail, resort, and food service environments. Currently as a Sales, Trainer, and relief Coordinator Cast Member at the Walt Disney World Resort, I specialize in driving sales, team collaboration, and customer engagement.

Previously, I worked as a Sales Associate at Urban Outfitters company, enhancing customer loyalty and sales performance. My experience in the hospitality industry includes roles at Rocket Farm Restaurants as a waiter/server and Starbucks as a barista/partner, where I developed excellent interpersonal, multitasking, and cash-handling skills. With a multilingual ability and native in English, Spanish, and basic French.

I am proficient in time management, telecommunications, Microsoft Office and business operations, I combine hands-on experience with an ongoing A.S. in Business Administration at Valencia College, making myself a well-rounded and adaptable professional and candidate.

Over the course of my three-year time with the Walt Disney Company, I have been entrusted with the responsibility of overseeing and supervising a four-part region with a team of at least 25-30 employees. During this period, I have successfully acquired business operations approval, demonstrating my expertise in leadership, conflict resolution, project management, adaptability decision-making, and other critical areas.

In addition to my management responsibilities, I actively engage in daily training modules to enhance the skills and knowledge of my team members. I am committed to fostering a positive and inclusive work environment that promotes safety, courtesy, inclusivity, presentability, and efficiency. My goal is not only to achieve organizational objectives but also to ensure that our guests receive exceptional service and experiences.