Lynette Smith

Accomplished customer service leader with 35+ years of experience excelling in high-volume settings and virtual interactions. Adept at team supervision, problem solving, and maintaining structured processes. Holds a Life Insurance License and proven ability in engaging customers and closing sales, positioning as an ideal candidate for remote life insurance sales roles.

Customer Service Representative at Murph's USA (2025-05 – Present)

Customer Service Representative providing high-quality service in fast-paced environment

• Delivered high-quality customer service by addressing inquiries and resolving issues in a fast-paced environment
• Processed high volumes of transactions accurately using a cash register and computer systems
• Maintained product availability through effective inventory management and ordering
• Demonstrated strong attention to detail and professionalism in all customer interactions
• Ensured a clean and organized workspace to support efficient operations

Team Leader & Chemical Technician at North American Lighting (2014-09 – 2025-03)

Team Leader and Chemical Technician supervising teams in high-volume manufacturing environment

• Supervised and coached a team to achieve performance goals in a structured, high-volume environment
• Ensured compliance with safety and regulatory standards while handling sensitive materials
• Managed inventory and maintained accurate records, supporting operational efficiency
• Provided mentorship and training to team members, fostering a culture of accountability
• Demonstrated problem-solving and decision-making skills in daily operations

Supervisor at RR Donnelly (1991-08 – 2014-09)

Supervisor overseeing daily operations and managing large teams

• Oversaw daily operations and supervised large teams to ensure productivity and adherence to company standards
• Scheduled shifts and assigned tasks to meet organizational goals and maintain workflow
• Enforced safety and compliance protocols in a regulated environment
• Operated and maintained equipment to support uninterrupted business operations

Store Manager at Papa Murphy Pizza (2010-02 – 2011-06)

Store Manager responsible for recruitment, training, and operational oversight

• Managed recruitment, onboarding, and training of staff to build a high-performing team
• Oversaw scheduling, payroll, and shift management to ensure adequate coverage and operational efficiency
• Handled inventory control and ordering to maintain product availability
• Maintained computer systems and ensured accurate data entry for business operations

Associate's degree in Business – University of Phoenix (2009-01 – 2013-12)

High school diploma or GED in General Studies – Windsor High School (1988-08 – 1991-05)

High school diploma or GED in Business – Southern New Hampshire University