Marsela Prendi

Motivated and detail-oriented professional with over 3 years of experience in customer relations and sales, now seeking to transition into the air freight and logistics sector. Skilled in communication, organization, and problem-solving, with strong adaptability in fast-paced international environments.

Sales Advisor - Alinéa - Aubagne, France

(2022-09 - 2022-12)

Fixed-term contract

• Welcomed and advised customers to ensure excellent service.
• Managed product availability and coordinated deliveries.
• Developed strong teamwork and client communication skills.

Sales Consultant - World Flex - Tirana, Albania

(2019-04 - 2019-06)

• Advised customers and finalized sales transactions.
• Coordinated logistics and product preparation with warehouse teams.

Teleadvisor - CALL-IT - Tirana, Albania

(2018-09 - 2018-12)

• Managed outbound calls and promoted Vodafone's telecom services.
• Ensured customer satisfaction and accurate data entry.

B2B Customer Consultant - Blueberry Solutions - Tirana, Albania

(2016-01 - 2017-12)

• Assisted business clients with Google Ads, Analytics, and Maps.
• Strengthened problem-solving and organizational skills.

Teleadvisor - UNICALL - Tirana, Albania

(2015-01 - 2016-12)

• Conducted outbound sales campaigns for energy services.
• Maintained client records and ensured a high-quality customer experience.

Master's Degree - Work and Organizational Psychology - Faculty of Social Sciences, Tirana University (2015-01 - 2017-12)

Bachelor's Degree - Psychology - Faculty of Social Sciences, Tirana University (2012-01 - 2015-12)

Scientific Baccalaureate - Ismail Qemali High School, Tirana (2009-01 - 2012-12)