Meriem Ben Zaied

After almost a decade as a lead technical writer in the robotics field, I am currently looking for new opportunities.

Documentation is an important part of a company, it facilitates the flow of information and limits additional work. However, having available information is not enough, the information at hand should be easily found and adapted to the end user. As a technical writer, it is my job to gather and understand information in other to best adapt it to the end user regardless of the field.

From start to finish, I can help you gather, write and structure your company's information and documentation, making it easier to use and find and increasing the customer satisfaction by adapting it to their needs.

Let me know your needs and we can discuss the best approach for your documentation needs.

TECHNICAL WRITER (Softbank Robotics - Paris) 2013 - 2021

• Products documentation: product testing, definition of client experience, creation of product documentation, translation management, publishing management;
• Helpdesk: helpdesk documentation creation and management (internal, B2B and B2C);
• Co-administration of internal wiki;
• Document creation: audit of client needs (internal, B2B et B2C), documents writing and layout (DTP);
• Multilingual translation management: quotations requests, proofreading, validation, publishing;
• Translation: en>fr and fr>en translation and proofreading;
• Terminology: audit of existing documentation and extraction of terminology, translation and definition of the terms, creation of a termbase and deployment to APAC, EMEA and AMER offices;
• Multimedia database: definition of the teams needs, audit of existing tools, centralisation of multimedia and multilingual documents, documentation organisation, database implementation;
• Style guide : audit, creation and implementation of an internal style guide.
• Trainings: creation of training supports and live training;
• Process: audit, creation and implementation of internal documentation processes

Volunteer translator

JUNIOR DOCUMENT CREATOR (Sciences Po - Paris) 2012-2013

• Management of the FORCCAST (FORmation par la Cartographie des Controverses à l’analyse des Sciences et Techniques) website
• Information management: ensuring information structure, coherence and fluidity
• Templates creation and management
• Content writing and document formatting

Translation and proofchecking of technical documentation (auto industry, energy, healthcare, etc.)

TUTOR (Université Denis Diderot - Paris VII) October 2010 - June 2011

English language tutor for Foreign Applied Languages students

My most relevant training would remain my master's degree. Technical writing is a wide topic and it can lead to several fields. My university gave us the tools to navigate those fields and taught us how to learn and understand technical concept and share them in the best way. Depending on the field of expertise, it can pertinent to take additional training which I did to specialize a bit more in new technologies.