Mina Ghobrial

Bilingual optical retail professional with more than 10 years of experience in eyewear sales support, customer service, lab operations, and store leadership in major optical settings. Currently completing optician training, with completed eyeglasses studies and contact lens training scheduled to begin in September 2026. Recognized for strong customer care, sales focus, visual presentation, inventory accuracy, and effective collaboration with opticians, doctors, and store teams.

Lab Manager | Assistant Store Manager | Lab Technician at EssilorLuxottica / LensCrafters / Antoine Laoun (2013-01 – Present)

• Supported customers in busy optical retail environments with eyewear orders, service follow-up, and product-related guidance.
• Contributed to optical sales performance and consistently worked to exceed KPIs for personal and store results.
• Helped maintain visual standards and overall shop appearance to support a welcoming in-store experience.
• Worked closely with store leaders, associates, and doctors to support continuity of care and smooth daily operations.
• Managed purchase orders, receiving, inventory adjustments, cycle counts, and stock control procedures.
• Followed customer orders carefully and helped reduce remakes and redos through quality and accuracy.
• Supported store administration, meetings, conference calls, email routines, schedules, and health and safety procedures.
• Ran full-function lab operations and urgent care lab work in accordance with company standards.

Lab Technician at Greiche & Scaff (2011-01 – 2013-12)

• Worked in an optical setting supporting lens processing, quality standards, and order workflow.

Student Optician in Optician Training – NAIT

Computerized Financial Management (A.E.C.) in Financial Management – John Abbott College (2014-01)

Bachelor of Commerce and Business Administration in Commerce and Business Administration – Sohag University (1994-01 – 1998-12)