Community Admin / Moderator - Facebook - Multiple Groups (Small to Large Communities up to ~100,000 members)
- Moderated and administered multiple Facebook groups and pages of varying size and complexity
- Applied platform rules alongside individual group guidelines to ensure fair and consistent moderation decisions
- Reviewed user-generated content, resolving disputes and managing conflicts within communities
- Enforced rules while balancing context, fairness and community expectations
- Handled escalations and member concerns, ensuring appropriate and timely resolution
- Maintained consistency in moderation decisions across multiple communities
Freight / Logistics Warehouse Controller - Consignment Control & Dispatch Operations - UK
- Managed incoming and outgoing consignments within a busy National freight warehouse environment
- Ensured accuracy, completeness and condition of all parcels prior to dispatch
- Investigated and resolved issues affecting shipment completion and delivery schedules
- Provided clear justification for consignments not dispatched as planned
- Prioritised workloads to maintain efficient and timely delivery performance
- Coordinated with internal teams and drivers to ensure operational efficiency
Tack Shop Manager - Tack Shop (Equestrian Retail)
Managed day-to-day operations of a specialist equestrian retail business over approximately 10 years.
- Provided tailored advice to customers based on individual needs, experience, and budget
- Ensured appropriate product recommendations focused on suitability and practicality
- Maintained stock levels and liaised with wholesalers and suppliers for product availability
- Resolved customer enquiries and complaints in a fair and practical manner
- Built strong long-term customer relationships through trust and reliable guidance
Airline Operations - Reservations, Fares, Ticketing & Helpdesk Support - British Midland Airways
- Handled high-volume passenger and travel agent reservations for flights and services
- Managed complex booking requirements including special baggage, medical travel, and accessibility needs
- Worked within International Fares and Ticketing, manually constructing and calculating global airfares using published rules and routing guidelines
- Issued tickets and processed reissues, changes and onward travel adjustments
- Supported travel agents via GDS helpdesk, resolving system and booking issues
- Acted as escalation point for complex reservation and ticketing problems
Equestrian Work / Horse Care - Self-employed
Ongoing hands-on horse care and stable work from leaving school to the present day.
- Responsible for daily care, handling and welfare of horses in a practical working environment
- Developed and maintained strong discipline, attention to detail, and safety awareness in animal handling
- Applied consistent routines and judgement to ensure wellbeing and appropriate care standards
- Continuous involvement in equestrian work alongside other professional roles
