N Ross

Senior Corporate Travel Consultant with 18 years at American Express Global Business Travel, including Travel Care and Meetings & Events. Strong expertise in international air & rail ticketing, Amadeus, after-sales, complex itineraries, SLA-driven environments and corporate travel policies. Fully operational in remote, high-volume and high-priority contexts, including VIP and sensitive travel.

MEETING PLANNER - TRAVEL CARE DEPARTMENT - AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL - PARIS - BELGIUM - FULL REMOTE

(2025-11 - 2025-12)

• Managed air travel for medical teams of Johnson & Johnson laboratories
• Support for international medical events (EMOTA US – ICONIC IBD)

MEETING PLANNER - MEETINGS & EVENTS DEPARTMENT - AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL - PARIS - GERMANY - FULL REMOTE

(2025-09 - 2025-10)

• Air travel management for EFG Federation players during international tournaments
• International coordination with German and US GBT teams
• Bookings, changes and refunds
• Fast problem-solving in compliance with client and internal GBT procedures

CUSTOMER SERVICE ADVISOR - TEMPORARY ASSIGNMENTS

(2023-03 - 2025-06)

INTERNATIONAL AIR TRAVEL COORDINATOR - BOBST - BRON - ON SITE & REMOTE

(2022-01 - 2022-07)

• Organisation and management of business travel for approximately 60 employees
• International air bookings (complex multi-leg itineraries) and hotel reservations via KDS Neo
• Administrative follow-up: invoice control, claims and dispute management
• Liaison with American Express GBT Paris

EXPERIENCED CORPORATE TRAVEL COUNSELOR – TRAVEL CARE DEPARTMENT - AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL - LYON 3

(2003-01 - 2019-09)

Tailor-made organisation of business travel for corporate clients (individuals and groups).

Portfolio management: SMEs, large accounts, VIP clients, public sector contracts, and on-site accounts. End-to-end management of national and international bookings: Flights, rail, ferries, car rentals, hotels. Simple to complex itineraries, including round-the-world trips. After-sales services: cancellations, exchanges, refunds, fare adjustments. Multichannel customer communication (phone, email, instant messaging, internal back-office tools). Real-time travel monitoring (delays, cancellations, strikes). Advisory role ensuring compliance with corporate travel policies. Upselling of ancillary services (insurance, seat upgrades, baggage options, specific accommodation needs). Administrative and quality follow-up with back office teams (billing, credit notes). Autonomous and team-based work with SLA, quality and productivity targets. Sensitive and exceptional transport coordination for healthcare and public sector clients (medical equipment, organ transport logistics). Management of subsidised leave travel bookings for AP-HP staff and families (Overseas territories).

• CRM updates and client loyalty follow-up (Salesforce)
• Claims and dispute management in collaboration with QSC teams
• Reporting and continuous improvement proposals
• Training and onboarding of new hires and temporary staff
• Technical support for online booking tools (OBT)

CORPORATE TRAVEL COUNSELOR - KEY ACCOUNTS - TQ3 - PROTRAVEL - LYON 3

(2002-05 - 2002-09)

Professional Baccalaureate in Management – Secretarial & Office Administration - Management - Secretarial & Office Administration (1988-07)

Corporate Travel Consultant / Business Ticketing Certification - Corporate Travel Ticketing (2002-03)