Paul Roch

iGaming professional with 5+ years of hands-on fraud and risk experience at Kindred Group, Betsson and Pasino of Geneva, covering player behaviour analysis, KYC/AML compliance, bonus abuse detection, multiaccounting, and payment risk monitoring. Proven ability to act swiftly on live alerts and make accurate account-level decisions in high-volume B2C environments.

Fluent

French (native) and English (C1), with exposure to both casino and sportsbook operations.

Customer Service Agent at PASINO.ch, Geneva (2024-01 – Present)

Customer service and fraud prevention operations

• Customer enquiry management (email, chat)
• KYC checks and fraud prevention
• Telephone marketing follow-up and customer account validation
• Processing of inactive payments and credits (AVS)

Fund Security and Fraud Analyst at Stephsson Ltd - Betsson France (2024-01 – Present)

Analysis and monitoring of players and identification of fraud

• Analysis and monitoring of players and identification of fraud
• Risk reporting and management
• Regulatory compliance
• Liaison with payment service providers

Business Introducer at Prométhée Conseil (2023-01 – 2023-12)

Training on financial products and customer development

• Training on financial products in Switzerland
• Customer prospecting and sales
• Customer portfolio development

Closer Self-Employed at Closer University (2022-01 – 2024-12)

Business management and training

• Setter/closer training
• Business management and problem solving
• Financial performance, monitoring and customer satisfaction

Fund Security and Fraud Analyst at Kindred Company (2021-01 – 2022-12)

Fraud case management and customer activity analysis

• Fraud case management
• Analysis of customer activity
• Improved decision-making
• Internal communication

Agent KYC at Kindred Company (2020-01 – 2021-12)

KYC compliance and fraud detection

• Auditing and approval of accounts
• Account change management
• Fraud detection

Waiter - Delivery Driver - Cook at Restaurant (2018-01 – 2019-12)

Restaurant operations and delivery services

• Kitchen work and table service
• Delivery of hot products

Sales Representative at Barillet (2017-01 – 2018-12)

Sales and customer portfolio management

• Sales growth
• Improved profitability
• Customer portfolio management
• Customer loyalty

Bachelor's degree in Distribution Management, DIY option - apprenticeship – University (2017-01 – 2017-12)

Higher Technical Certificate (BTS) in Forestry and wood products – Higher Technical School (2016-01 – 2016-12)

Vocational Baccalaureate and BEP in Carpentry and Fitting – School (2012-01 – 2013-12)