Sandrine Delcroix

Versatile finance professional with experience supporting end-to-end Order-to-Cash processes within an international SaaS environment. Specialized in Accounts Receivable, billing operations, cash collection, stakeholder management and finance systems administration. Recognized as a go-to resource for problem-solving, process optimization and team enablement.

Billing Specialist (Americas) at Contentsquare (2024-11 – Present)

• Manage Order-to-Cash activities for enterprise customers across the United States, Canada and the United Kingdom.
• Handle Accounts Receivable processes including invoice follow-up, cash collection and payment reconciliation.
• Navigate multiple customer procurement and payment platforms to submit invoices and accelerate cash realization.
• Investigate customer-specific requirements and resolve issues preventing invoice payment.
• Partner with Sales, Legal, Customer Success and Finance teams to resolve complex billing situations.
• Participate in customer calls to address disputes and support payment resolution.
• Create and maintain EIB files to support invoice transfers from Quaderno to Workday.
• Train colleagues and U.S.-based teams on Workday processes and best practices.
• Support account administration activities in Zuora and Chargebee.
• Develop expertise in Hotjar tools, ADM and Zendesk to support cross-functional initiatives.
• Contribute to process improvement initiatives and act as an internal subject matter expert.

AOG Technical Coordinator at DB Schenker (2021-01 – 2024-12)

Managed urgent international operations, customer relationships and billing activities within a high-pressure environment.

Freight Forwarding Specialist at Bolloré Logistics (2018-01 – 2021-12)

Coordinated export operations, documentation and stakeholder communication for key accounts.

Supply Chain Intern at Lick Concept Store (2018-01 – 2018-12)

Bachelor's Degree in Air Services Management – University of Angers

DUT in Logistics & Transport – IUT Évry Val d'Essonne