Solène Duffaut

Operations and transformation professional with 14+ years of experience coordinating cross-functional workflows, improving operational efficiency and supporting digital transformation initiatives across international and fast-paced environments. Experienced in business operations, workflow optimization, CRM/ERP implementation, stakeholder coordination and process improvement. Strong ability to simplify complex operations, improve collaboration between teams and drive operational excellence in dynamic organizations.

Recognized for adaptability, ownership mindset, communication skills and hands-on problem solving.

PROJECT MANAGER – OPERATIONS & DIGITAL TRANSFORMATION - KOKOLO ENTERPRISE – Boardrider Europe - Bidart-FR

(2025-01)

• Coordinated operational activities across Sales, Production, Logistics, Finance and IT teams
• Managed end-to-end operational workflows from order intake to delivery and financial validation
• Identified workflow bottlenecks and implemented operational improvement initiatives
• Supported digital transformation projects including ERP/CRM optimization and KPI tracking
• Improved collaboration and operational visibility across multiple departments
• Reduced operational lead times by 20%
• Improved cross-functional efficiency by 30%
• Achieved 95% user adoption on operational tools and workflows
• Managed €3.6M annual client portfolio

OPERATIONS & BUSINESS TRANSFORMATION LEAD - Arrosia - Anglet-FR

(2024-01 - 2025-01)

• Built and structured operational and commercial processes in a fast-growing startup
• Led CRM, ERP and reporting implementation projects
• Coordinated operations, marketing, sales and supply chain activities
• Supported workflow optimization and operational scaling initiatives
• Managed reporting and business performance monitoring
• +120% revenue growth in 6 months
• +120% increase in qualified leads
• Built and deployed full digital ecosystem (CRM, ERP, BI)

CRM & AUTOMATION PROJECT LEAD - Swims Ltd - Biarritz-FR

(2022-01)

• Automated operational and commercial workflows to improve efficiency
• Coordinated cross-functional teams across healthcare and sports sectors
• Developed KPI dashboards and operational reporting tools
• Structured customer and operational data to improve visibility and decision-making
• Managed €115K monthly portfolio
• Reduced manual workload through automation
• Improved reporting accuracy and operational visibility

Business Development, Client Operations & International Project Coordination - Various - Biarritz-64-FR

(2011-01 - 2021-12)

International environments across hospitality, construction, events and energy sectors. Australia-New Zealand-Switzerland

Bachelor's Degree - Communication (2012-01)