Tacko

CUSTOMER SERVICE SUPPORT AGENT

Talents

ParisMembre depuis 18 septembre 2026

Active listening and clear, professional communicationComfortable communicating across cultures & languagesEmpathy and rapport-buildingData processing and record updatingDocument editing, proofreading, and formatting

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À propos

Customer-focused professional with hands-on experience in face-to-face support, needs assessment, and issue resolution. Reliable and calm under pressure, with a genuine drive to help people. Fluent in English & French and experienced working across cultures through international projects coordination.

Expérience

RETAIL SALES / CUSTOMER SERVICE ASSOCIATE - NORMAL FRANCE - PARIS

(2025-03)

Deliver face-to-face customer support in high-traffic tourist retail location, resolving inquiries on the spot
Boosted product visibility and sales through creative merchandising & display organization
Handles cash and card transactions accurately, keeping checkout lines moving smoothly
Handled refunds, exchanges and complying to the company's policies
Maintain a clean, welcoming, and well-presented sales environment

WORKSHOP COORDINATOR & OFFICE SUPPORT - PI YOUTH ASSOCIATION-TURKIYE

(2023 - 2024)

Planned and led workshops for varied groups, ranging from 3 to 30 participants
Handled administrative support: emails, documentation, and logistics coordination
Point of contact for partner organizations, managing communication and follow-up
Translated and proofread bilingual documents
Collaborated on educational and intercultural projects within an international team
Dealt with insurances & the follow-up of applications