Tacko

Customer-focused professional with hands-on experience in face-to-face support, needs assessment, and issue resolution. Reliable and calm under pressure, with a genuine drive to help people. Fluent in English & French and experienced working across cultures through international projects coordination.

RETAIL SALES / CUSTOMER SERVICE ASSOCIATE - NORMAL FRANCE - PARIS

(2025-03)

• Deliver face-to-face customer support in high-traffic tourist retail location, resolving inquiries on the spot
• Boosted product visibility and sales through creative merchandising & display organization
• Handles cash and card transactions accurately, keeping checkout lines moving smoothly
• Handled refunds, exchanges and complying to the company's policies
• Maintain a clean, welcoming, and well-presented sales environment

WORKSHOP COORDINATOR & OFFICE SUPPORT - PI YOUTH ASSOCIATION-TURKIYE

(2023 - 2024)

• Planned and led workshops for varied groups, ranging from 3 to 30 participants
• Handled administrative support: emails, documentation, and logistics coordination
• Point of contact for partner organizations, managing communication and follow-up
• Translated and proofread bilingual documents
• Collaborated on educational and intercultural projects within an international team
• Dealt with insurances & the follow-up of applications

Bachelor's Degree - International Administration & Exchanges - University of Paris-Est Créteil (2019 - 2020)

A-levels - Literature track - Lycée Jean Rostand (2015 - 2016)