Thanuj Gowda

Experienced Digital Marketing Professional adept in content creation, SEO, and analytics. Proven success in driving growth, generating leads, and executing impactful online campaigns. Seeking to leverage expertise in building brand awareness and driving revenue growth.

Marketing Associate

• Formulated comprehensive SEO/SEM strategies to accelerate traffic growth by 30% in 6 months, boosting online leads & conversions by 15%.
• Administered web analytics dashboards, reports and key reporting tools, and identified trends and insights to achieve maximum ROI in paid search and display campaigns.
• Achieved an average 20% increase in marketing KPIs.
• Developed effective strategies to increase visibility and engagement on multiple social media channels, driving better engagements.
• Analyzed and tracked key performance metrics, reporting outcomes and results to upper management.

Marketplace Operations Associate (SPS)

• Drove customer retention through providing timely updates on active orders, resulting in a 30% increase in repeat customers.
• Handled escalated customer complaints and resolved customer inquiries with a customer satisfaction rating of 95%.
• Documented customer inquiries and resolution to protect confidential customer information and ensure customer satisfaction.
• Carried out analysis using various quality improvement techniques and tools and suggested improvements.
• Demonstrated excellent time-management skills and the ability to execute independently while using departmental resources, policies and procedures.

MSc Digital Expertise for Marketing NEOMA Business School • Reims, France

Bachelor of Business Administration Manipal Academy Of Higher Education • India