Customer Experience & Sales Specialist
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Experienced Customer Experience & Sales Specialist with 14+ years in luxury retail, VIP hospitality, and high-end customer service. Proven ability to drive sales, manage elite client relationships, and create exceptional brand experiences. Passionate about leveraging CRM, digital marketing, and multilingual communication (German, English, French, Thai) to elevate customer engagement. Strong background in event coordination, problem-solving, and cross-functional collaboration.
E-Commerce & Digital Marketing Specialist (Self-Employed)
🔹 Developing and executing online sales strategies to maximize revenue.
🔹 Managing digital marketing campaigns (SEO, Google Ads, Social Media) to drive traffic and conversions.
🔹 Optimizing customer experience through personalized communication and branding strategies.
🔹 Handling inventory management, pricing strategies, and competitive analysis to improve product positioning.
Counter Manager Assistant / Luxury Beauty Expert @ Chanel Düsseldorf
🔹 Provided VIP-level customer service, managing a portfolio of high-end clients.
🔹 Increased sales by 25% through cross-selling & personalized consultation.
🔹 Optimized CRM data to enhance customer retention and engagement.
Senior Project Manager - VIP Hospitality and Event Coordination ( Freelance )
🔹 Managed exclusive VIP guest experiences for sponsors, athletes & executives.
🔹 Coordinated logistics & high-profile event planning to ensure smooth operations.
🔹 Implemented engagement strategies, improving guest satisfaction by 20%.
Sales Executive / Assistant Store Manager @ The Nuance Group
🔹 Increased annual sales by 25% through innovative sales strategies and customer-focused initiatives.
🔹 Developed & led comprehensive training programs, improving customer satisfaction scores by 30%.
🔹 Optimized inventory management, achieving a 99% accuracy rate and minimizing stock discrepancies.
🔹 Managed high-profile event logistics, ensuring seamless operations and exceptional client experiences.
🔹 Enhanced customer engagement & loyalty through personalized service, cross-selling, and CRM insights.
Webmasters Europe e.V.
2023-2024
Content Marketing und Content Commerce
E-Mail-Marketing
Social Media Werbung (Social Media Advertising)
Suchmaschinenoptimierung (SEO) für Google
Suchmaschinenwerbung (SEA) mit Google Ads
Webanalyse mit Google Analytics 4
Webanalyse via Google Tag Manager
Commercial College, Menden, Germany
1998 - 2000
