3rd Line Citrix Engineer

Requirements

Must have:

- Proven experience within a Third Line Support role - Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM) - Experience with Windows Server, Active Directory, Group Policy, and FSLogix - Strong understanding of ITIL processes and enterprise support models - Operations knowledge of VMWare, HyperV, XenServer, Invanti - Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt) - Strong knowledge of Microsoft based operating systems, including Windows 10 & Win11 - Desirable Qualifications: Citrix Certified Expert Virtualisation (CCE-V) or equivalent, Microsoft certifications (e.g., MCSA, MCSE) - Exposure to cloud platforms (Azure, AWS) and hybrid environments - Minimum 2 years experience working within a third line support environment

Responsibilities:

- Provide Third-Line Technical Support for incident escalations & problem record progression - Act as the point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler - Lead the diagnosis and resolution of complex technical issues across Citrix platforms - Manage and optimise Citrix policies, profiles, and user experience - Collaborate with architecture and engineering teams to design and implement Citrix solutions - Support patching, upgrades, and migrations of Citrix components - Engage in both proactive and reactive problem record progression and root cause analysis - Take a proactive approach towards defect management resolutions as part of technical assurance activities - Work confidently with internal and cross capability teams, alongside account and customer engagement - Maintain a high degree of customer service for all support queries and adhere to all service management principles

Company:

We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team in Preston. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment.

We offer competitive compensation, a pension scheme, and a comprehensive benefits package that includes private health/medical insurance, gym membership, and more. Our work culture encourages continuous learning and improvement, making this an excellent opportunity for candidates looking to advance their careers in technology.