Process Associate

Job Summary Business Unit: Insurance BPO - Life & Pension Services

Shift: UK / European Business Hours

Employment Type: Fulltime

Role Overview We are seeking a detail-oriented and proactive Executive to support our Life & Pension operations within a global Insurance BPO environment. The role requires strong communication skills, the ability to understand and adhere to service level expectations, and a high degree of adaptability while working with international stakeholders across the UK and Europe.

Key Responsibilities

• Process a variety of Life &

  • Pension service requests, adhering to defined SOPs and quality standards.

• Interpret and update policy-related information with accuracy while ensuring compliance with regulatory guidelines.
• Work within established SLA and KPI frameworks, ensuring timely completion of tasks and proactive escalation of risks or delays.
• Communicate effectively-verbally and in writing-with internal teams and UK/European counterparts.
• Utilize workflow management tools, tracking transactions through to completion.
• Participate in audits, reviews, and process-improvement initiatives.
• Adapt quickly to business changes, volume fluctuations, and new processes in a dynamic operational environment.

Required Skills &

• Qualifications

• Basic to good proficiency in reading and writing English, including comprehension of business communication.
• Graduate in any discipline (preferably Commerce, Business, or related fields).
• Strong attention to detail and ability to follow process guidelines.
• Understanding of Service Level Agreements (SLAs), quality metrics, and productivity standards.
• Ability to work in a fastpaced and dynamic delivery environment.
• Good analytical mindset and willingness to learn domain-specific knowledge.
• Proficiency in MS Office (Outlook, Excel, Word).

Skill RequirementsPreferred Experience

• 0-3 years of experience in Insurance BPO, particularly Life &

  • Pension operations (e.g., policy servicing, claims, customer updates, benefit administration).

• Exposure to UK/Europe processes or projects involving global stakeholders.

Key Competencies

• Customer-Centric Mindset
• ProblemSolving Ability
• Process Orientation
• Adaptability &

  • Learning Agility

• Team Collaboration
• Time Management

Other Requirements