Program Support Manager

We are seeking highly motivated Programme Delivery Support Specialists to support operational improvement programmes within various NHS Acute environments across the Midlands. Working as part of a programme team embedded on site, you will provide analysis, reporting, and PMO support to help deliver measurable performance improvements at pace.

There are multiple opportunities, commencing in March for 4 to 5 month contract duration.

Key Responsibilities

• Lead analysis of data to provide intelligence and demonstrate performance improvements, including practical use of Microsoft Excel to produce tables and graphs
• Assist in delivering programme outcomes using established methodologies and tools, including programme trackers, highlight reports, and test-and-learn documentation
• Provide project support to the programme team and improvement governance meetings as required
• Track progress against programme phases and project milestones using programme trackers
• Produce reports and draft slide decks on behalf of the programme team
• Plan and organise your diary and those of team members to support programme delivery
• Support adherence to programme governance processes, including regular team huddles and weekly meetings
• Ensure all activities and milestones are supported by appropriate evidence and stored correctly
• Build effective relationships with programme teams and client stakeholders, contributing to discussions and meetings
• Undertake administrative duties to support the programme and wider team
• Respond in a timely manner to ad-hoc requests for information or documentation

Requirements

• Essential: Experience of operational improvement programmes within NHS Acute environments
• Excellent team-working skills, with the ability to work both collaboratively and independently
• Strong verbal and written communication skills, including producing clear presentations
• Experience analysing data to support improvement initiatives
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Strong organisational skills, including diary management
• Ability to work under pressure, meet strict deadlines, and operate autonomously when required
• Adaptability and resilience to changing pressures and priorities
• Willingness to work on client sites approximately 80% of the time (depending on programme needs)

What we’re looking for

Proactive, detail-oriented individuals who thrive in fast-paced environments and are passionate about delivering tangible improvements in healthcare performance.

These roles are OUTSIDE IR35.