Receptionist

Job type

Fixed term contract (6 months), full-time, 40 hours per week

Location

Clockwise Glasgow, Savoy Tower, 77 Renfrew St, Glasgow G2 3BZ

Key responsibilities

The Receptionist is the first point of contact for members, guests and visitors, providing a warm, professional and consistent Clockwise welcome. As a frontline representative of the business, the Receptionist plays a key role in creating a positive first impression while supporting the smooth day-to-day operation of the building.

Working closely with the Community Manager and wider Community Team, the Receptionist ensures reception areas are well-presented, visitor and member enquiries are handled efficiently, and information is communicated accurately. The role helps maintain a welcoming, organised and professional environment that reflects Clockwise brand standards.

OBJECTIVES OF ROLE

• Deliver a professional, friendly and consistent Clockwise welcome to all members, guests and visitors.
• Provide excellent front of house service and act as the primary point of contact at reception.
• Support members and visitors with enquiries, meeting room bookings and day to day requests.
• Maintain high standards of presentation across reception and public areas.
• Assist with communication, administrative and operational tasks to support the wider Community Team.
• Contribute to a safe, organised and well-managed workplace environment.
• Demonstrate Clockwise values and behaviours in all interactions and daily responsibilities.

RESPONSIBLITIES

Trading & Business Performance

• Welcome and assist visitors and contractors, ensuring they are signed in, directed appropriately and managed in line with building procedures.
• Manage visitor arrivals on behalf of members, following established processes and individual member instructions to ensure a professional and seamless experience.
• Identify and appropriately direct all Clockwise sales enquiries and walk-in viewing requests to the Community Manager, Sales Team or relevant point of contact.
• Promote Clockwise products and services, including meeting rooms, day passes and coworking memberships, by identifying opportunities through interactions with members, guests and visitors.
• Support the smooth day to day operation of reception by maintaining accurate visitor records and communicating effectively with members and the wider team.
• Ensure reception and visitor areas remain welcoming, always organised and presented to Clockwise brand standards.
• Maintain GDPR-compliant member contact lists and reception directories, keeping key contacts informed of relevant building updates.

People, Community & Culture

• Support member communications by promoting upcoming events, available products, services and community initiatives.
• Capture, report and escalate member, visitor and building issues promptly, ensuring appropriate follow-up where required.
• Build positive relationships with members, guests, contractors and building partners, contributing to a welcoming community atmosphere.
• Support the wider Clockwise and building partner teams by assisting with the onboarding and induction of new starters where required.
• Assist the Community Team with the planning, promotion and delivery of member events and community activities.

Safety, Compliance & Operations

• Manage incoming post, deliveries and parcels, ensuring items are received, stored and distributed securely in line with building procedures.
• Manage access control processes, including issuing visitor passes and ensuring passes are returned and accounted for appropriately.
• Answer incoming telephone calls professionally, directing enquiries and taking accurate messages where required.
• Complete and record opening and closing procedures, along with regular reception checks throughout the day to ensure all areas remain clean, safe and presented to Clockwise brand standards.
• Ensure all visitors, contractors and delivery personnel are signed in and out in accordance with building procedures and compliance requirements.
• Maintain accurate visitor and contractor records and report any security or compliance concerns promptly.
• Follow all health, safety and compliance procedures, reporting hazards, incidents and maintenance issues as required.
• Promote safe working practices and contribute to a safe and welcoming environment for members, visitors and colleagues.
• Provide feedback to the Community Manager and Community Team Leader on standards of cleanliness, presentation, maintenance, security and safety within the building.
• Act as a Fire Warden when required, participating in fire safety, evacuation, major incident and other compliance training.
• Ensure clear handovers are provided to colleagues during breaks, shift changes and periods of absence to maintain seamless reception operations.
• Escalate operational issues, emergencies or member concerns to the appropriate person promptly and professionally.

Systems & Reporting

• Ensure effective and compliant use of all business systems, including but not limited to HubSpot, Resonate, Expansive, Riskproof, Office RnD, Notion, Office 365

Measures of Success

• Performance against Balanced Scorecard targets:
• EBITDA
• Committed Occupancy
• NPS
• Compliance
• Member feedback and advocacy
• Colleague engagement and performance feedback
• Peer, Regional and SLT feedback
• Other stakeholder feedback

Key skills and experience

Hospitality and customer service experience is advantageous.

Benefits

• Private health insurance
• Health cash plan (post-probation)
• Enhanced company pension - 4% and 5%
• Gifts on your birthday and employment anniversary
• Death in service benefit
• Health & wellbeing programme
• Cycle to work scheme