A K

MA in Education and BA in Sociology, paired with experience in administration, customer service and volunteering roles. Combined, this includes 4+ years of clerical style experience, including handling customer inquiries, data management and analysis, written and verbal communication, report creation, confidentiality, and IT skills, including Microsoft 365. I am eager for new experiences and opportunities that will help me learn, grow and develop professionally within administration and HR.

Volunteer Unit Helper - Girlguiding, Lincoln - Lincoln

(2025-09 - 2026-07)

• Facilitated interpersonal support for members and unit leaders during activities, fostering a collaborative environment.
• Supported leadership and operations for a group of 8 Rangers, enhancing team dynamics and engagement.
• Presented and taught activities and skills, aiding understanding of tasks and promoting participant development.
• Included managing and producing resources for each week's session.
• This role included training in safeguarding, data protection and confidentiality.

Sales Associate - Fortnum & Mason - London

(2024-07 - 2025-07)

• Analysed customer needs to provide personalised recommendations, enhancing customer satisfaction and driving sales.
• Managed stock levels and visual displays to create an appealing shopping environment and support sales initiatives.
• Operated checkout equipment, including scanners, scales, and card readers, to ensure efficient transaction processing and till balancing.
• De-escalated customer complaints while maintaining service quality under pressure and managing multiple tasks effectively.
• Organised inventory to improve accessibility and efficiency during restocking. and handling deliveries and ensuring items are correctly labelled and categorised.

Shop Floor Volunteer - Marys' Living and Giving (Save the Children) - London

(2023-06 - 2024-01)

• Worked the shop floor and tills, including meeting and serving customers.
• Ensured the floor was well presented by organising window displays and rails.
• Sorted and organed donations by size, colour, and type.
• Managed and tracked transactions by processing transaction information by printing out receipts and placing the overall sales information on the notice board for the week
• Increased awareness of charity cause and regularly sided those donating to gift aid to increase money raised through purchases.

Placement Office Assistant - Hammersmith and Fulham Council - London

(2019-11 - 2020-03)

• Managed information, including coordinating confidential information in Excel.
• Maintained accurate records for internal and external use through photocopying, filing, emailing, and preparing mail for school
• Delivered clerical support to Children's Services department, enhancing operational efficiency.
• Contributed to creation of weekly newsletter for the department, improving communication with stakeholders.
• Captured key discussion points in meetings to facilitate follow-up actions.

MA - Education - University of Lincoln (2025-09 - 2026-09)

BA - Sociology - University of Lincoln (2021-09 - 2025-06)

BETC Level Three and A-Level - Business Studies and Photography - William Morris Sixth Form (2019-09 - 2021-06)

GCSEs - Thames Christian Secondary School (2014-09 - 2019-06)